In recent years, the rise of process mining techniques has enabled business leaders and front-line managers to access facts for effective decision-making. As a discovery technique, process mining might have once been used to audit processes by capturing data during a single moment. Now, however, businesses can fully integrate process mining into their business process management approach and have real-time visibility to their operations. They can identify bottlenecks, spot inefficiencies and fix broken processes. Perhaps more importantly, if they do it with the right mindset, they can create a practical approach to operational excellence. In this webinar, we’ll discuss one such approach.