Name: Optimize Customer Experiences with Design Thinking
Start: 2020-08-18T15:00:00Z
End: 2020-08-18T15:00:57.000Z
Location: BrightTALK
Rating: 4.5

Join leaders in the world of business transformation on the Signavio Webinar Channel. You can expect webinars, interviews, and explainer videos across all things "Process." As the leading vendor in the industry, Signavio brings together customers, partners, and third-party experts to discuss the hot button issues affecting today's transformation initiatives. From Process Intelligence to RPA to Customer Journeys and more, learn from the best with these on-demand and live offerings.

The BPM Billboard provides you with a clear representation of all the important aspects that you should consider for the planning and further development of your process initiative. Since, as we all know, every beginning is difficult, in this webinar Prof. Dr. Jan vom Brocke and Prof. Dr. Jan Mendling will show you how to work best with the BPM Billboard.

BPM Billboard: Best Practice Sharing

Organizations seek to integrate innovation into their business as well as realize the full potential of digital technologies and the power of the internet. The discipline of Business Process Management (BPM) effectively addresses this need.

Innovation through Business Process Management

Join FortressIQ and Signavio for a discussion on how shifting to a process-led digital transformation can help your company set the right priorities, define a realistic business case, and fight off transformation fatigue.

Process-Led Transformation for the Win

How does business transformation actually happen? The alignment of people, process and technology to create change starts small, with a project around a process.

An Iterative and Holistic Approach to Operational Excellence

In this session, Signavio and our partner, DemandBlue, talk through the ins and outs of building a process for continuous transformation for your enterprise. This joint webinar introduces our powerful methodology and tools to supercharge your Salesforce sales cycle. Let’s increase your success together with evolutionary digital transformation!

Digitally Transform and Evolve Your Salesforce Processes

Gero Decker and Rouven Morato share their vision of the Intelligent Enterprise, and why business processes are key to bringing that vision to life. Find out more about business process intelligence (BPI), and learn how to get started with BPI in your own organization.

Business Process Intelligence: the path towards the intelligent enterprise

When Farmers Insurance needed a solution to modernize their execution, they turned to Signavio to help them monitor and track transformation programs. Discover how one of the largest American insurers used process management to drive results and minimize complexity.

The Connection Between Innovation, Transformation and Customer Experience

Dyson tried to launch a BPM initiative four times in 18 months, and each time it didn't quite work. Find out how Dyson overcame repeated challenges, why employees are now getting excited, and how the company has started to turn effective process management into a backbone for innovation.

5,127: Learning from failure

In this session ANZ shares insights on how to create and implement a robust governance framework that supports risk reduction, plus some critical success factors to achieving this goal.

1. ANZ’s environment and complexity
2. Approach ANZ took in establishing good process management
3. How ANZ are leveraging Signavio for better risk management
4. ANZ's future roadmap

Can Process Governance support a risk reduction across Customer Value Streams?

Learn how the United States Department of Agriculture (USDA) used Process Intelligence to launch a successful enterprise-wide Robotic Process Automation initiative. See why starting with RPA use case identification is so important for long-term gains and operational effectiveness.

Leverage Technology to Drive Process Intelligence

“The impact that leaders can have in this period of time is extraordinarily important [to] building that positive energy with the employee, so that he or she builds energy from their employment.”

CEO is a tough job as it is. But try stepping up right in the middle of a global pandemic. That’s the challenge that confronted Aaron Cooper, who’s still serving as interim CEO of Groupon. Discover Aaron’s single priority when he took over, as well as how organizations can prioritize future development even in difficult circumstances, how to create and balance value propositions for customer groups with very different needs, and why constant modernization should be your mantra. Plus, you’ll discover the beauty treatment US Groupon customers spent over 15 million dollars on in just one quarter of 2020.

Prioritizing Objectives During a Global Pandemic

“A lot of companies say, ‘Hey, one of the core initiatives for this year is being customer focused.’ Then what happens next year? What happens the year after that?”

 
Yamini Rangan is HubSpot’s Chief Customer Officer, bringing together marketing, sales, customer success and the operations behind them to deliver delightful experiences for customers. Part of her role is to remove the friction between customer expectations and how HubSpot works — and that means direct feedback is best. Join Yamini to discover how values can be a competitive differentiator, why seeking to understand is better than seeking to be understood, the benefits of a “customer-in” vs. a “function-out” approach to strategy, and why she is a fan of round tables … sorry, roundtables.

Reducing Friction in a Global Pandemic with Hubspot

“Think about social media relative to where e-commerce was 20 years ago … My best advice is if you’re not thinking about this, think about it more.”

Social media management platform Hootsuite has over 18 million customers, but that’s not enough for Chief Technology Officer Ryan Donovan. He’s looking to help businesses scale up their social media, to help hundreds if not thousands (or tens of thousands) of employees keep collaborating on social selling and brand advocacy without tripping over themselves. Join Ryan to discover how the philosophy of “waking up smarter” applies to business transformation, his take on the recent degeneration of social media, and why social media content marketing is a huge missed opportunity for many businesses.

Growing While Transforming Business at Scale with Hootsuite

“Anyone building a building now has to be thinking ahead on how that building can respond to a variety of situations instantaneously so they don't get caught flat-footed.”

We’re all familiar with smartphones — but what about smart buildings? Think of a dynamic space that reacts to what its occupants need, from air filtration to automatic elevators to recognizing people when they walk through the front door. Phil Clement, Global Chief Marketing Officer for Johnson Controls International (JCI), explains how JCI uses ‘digital Lego blocks’ and digital twinning to create sustainable buildings that help enhance health and wellbeing, why a digital-first mindset is especially important to companies with long histories, and how repetition can help organizations scale up their offerings to customers.

Leading Transformation with Smart, Sustainable Buildings with Johnson Controls

Discover the advantages of the Signavio Business Transformation Suite! In our 60-minute Signavio webinar, you will experience all phases of modern process and decision management, including process optimization through target-performance comparisons with Process Intelligence. The new Live Insights feature offers you continuous monitoring of your business processes. Experience a smooth integration between process mining, modeling, and automation and collaborate with your team members—fast just got faster!

The following strategic topics will be discussed:
-Process modeling & collaboration
-Process analysis & optimization
-Creation of Customer Journey Maps
-Interaction of process and decision management
-How to simplify your workflows with Signavio and make them available to all departments
-Controlling of to-be and as-is processes
-Identification of process inefficiencies, deviations and compliance weaknesses
-Continuous monitoring of your process efficiency

Model, optimize and automate your business processes

Don't miss the opportunity to hear Signavio CEO Dr. Gero Decker share his process predictions for 2021. Find out why operating in a process-centric, data-driven and customer-obsessed way will be vital for every process professional.

BPM Trends 2021: How Process Managers are Getting Ready for the Next Decade

Design thinking best practices for customer experience management, plus how to launch effective remote workshops and create powerful customer journey maps.

Featuring Paul Lima, author of ‘The Digital Transformation Maturity Model’, used by Fortune 100 companies and mid-sized businesses alike in strategically applying digital innovations to delivery world-class experiences.

Optimize Customer Experiences with Design Thinking

Customer Experience

Design Thinking

Customer Engagement

Business Transformation

Business Change

Digital Experience

Digital Transformation

Customer Journey

Service Design

Service Delivery

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Optimize Customer Experiences with Design Thinking

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