When three companies that are striving for the same goal merge with 24,000 employees and across 13 countries, the need for transparent, up-to-date reporting is essential. This improved operational visibility and understanding improves company decision-making and helps drive collaborative communication between teams. Today, we want to share the ‘how’, ‘what’, ‘when’ and the ‘why’ of measuring our goals towards excellent customer service!
In this webinar you'll learn:
-How to analyse, report and share with the Business / Users the areas they can improve in their daily work on processes?
-Where & What measurements can be used to best drive business value?
-Why should we improve communication to improve excellent customer service?