Winning and keeping customers is ever more critical. Every organization has star salespeople – who seem to have the ability to close more customer deals and win bigger contracts.
The challenge that many organizations face is understanding what those people do differently to achieve results, so that success can be replicated across the whole team. While natural aptitude for interpersonal influence will play a part, variants within the sales process will also be key.
Every day, you collect valuable data in salesforce that could help you identify process variants that create an uplift in sales effectiveness. But making those variants visible is not always easy, nor is modeling the potential uplifts from adopting them more widely.
This webinar is ideal for sales directors or chief revenue officers, sales operations or customer success leaders, and Salesforce CRM systems owners in large organizations.
Key Takeaways:
-How to mine your salesforce data more effectively to get to the real value it holds
-How to get clarity on the most effective sales processes so you can replicate them across all teams
-How you can use process mining not only to improve sales conversion but also to improve customer service KPIs.