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How to Achieve a Superior Level of Operational Excellence

Today's business climate is full of volatility. Many companies find themselves in a race with the clock for their survival. The ones making it have learned how to adapt quickly. They can predict threats, identify opportunities and respond to situations in real-time. This doesn't happen by chance...it's intentional; it is orchestrated by leaders who decided to bring their organizations to a 'State of Readiness'.
Recorded Nov 19 2020 48 mins
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Presented by
Joseph Paris, Entrepreneur, Consultant and Author
Presentation preview: How to Achieve a Superior Level of Operational Excellence

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  • Accelerate Change and Navigate the Unknown Without Getting Stuck Dec 16 2020 5:00 pm UTC 57 mins
    Gero Decker, CEO & Co-Founder of Signavio AND Michael Greenspan, CEO & Founder of Greenspan Advisory
    Leaders need to formulate sound strategies and focus their teams accordingly. They must also deliver on their near-term commercial objectives and create multiple paths to sustainable performance. How do they invest their resources?

    In this discussion, we will share real-world examples from the C-Suite about the kinds of strategic decisions leaders are grappling with AND the choices they have for driving them through their organizations. No one can sit idle and hope for the best.

    Examples of the kinds of strategic decisions leaders are grappling with (Michael Greenspan):
    -Given this new environment, how can I be the most effective leader/ sparring partner for my C-level?
    -How do I make sure I focus my teams on the most important aspects? --What should be the north star?
    -Efficiency vs. flexibility: has the equation changed recently?
    -COVID has boosted digital transformation; how do I bridge short-term impact and long-term success?

    Examples of how leaders balance creating change without being reckless (Gero Decker):
    -How do you understand, map and transform your business?
    -Why is this process important?
    -How does it benefit you?
  • Bring Your Process Models to Life with Signavio Workflow Accelerator Recorded: Nov 26 2020 47 mins
    Dan Cohen, Consultant at Signavio
    While process models can automate decision-making where possible, what does this look like in practice?

    In this webinar, you will see how a process modeler can draw a simple diagram representing a decision workflow, and then trigger new cases to execute the workflow, notifying stakeholders that decision inputs are needed.

    Workflow Accelerator can take various actions based on user decisions, such as sending out template emails, generating template documents, or executing scripts to integrate with Signavio Process Manager or 3rd party systems. You will see how Workflow Accelerator can weigh the inputs of multiple users to generate the desired outputs, and even automate decisions based on user inputs or data from an external source.

    In this webinar, you will learn:
    -How simple workflows are built and executed in Signavio Workflow Accelerator, and what types of actions Workflow Accelerator is capable of executing
    -How a decision maker, or multiple decision makers, can enter their decisions into an in-flight Workflow
    -How decisions can be automated based on pre-defined data or user form inputs
  • Challenges of Collecting Accurate Data Recorded: Nov 23 2020 21 mins
    Gero Decker, CEO at Signavio and Pankaj Chowdhry, CEO at FortressIQ
    “Think about science fiction; they say that any sufficiently-advanced technology should be indistinguishable from magic.”

    It might not quite be magic, but the new partnership between Signavio and FortressIQ is offering something no-one else can: process discovery without any blind spots. Join Dr. Gero Decker and Pankaj Chowdhry (founders and CEOs of Signavio and FortressIQ respectively) in conversation about the challenges of collecting accurate data on how work is actually done, why customer behavior has changed forever thanks to the pandemic, and what we need to do to prevent Skynet from taking over.
  • How to Achieve a Superior Level of Operational Excellence Recorded: Nov 19 2020 48 mins
    Joseph Paris, Entrepreneur, Consultant and Author
    Today's business climate is full of volatility. Many companies find themselves in a race with the clock for their survival. The ones making it have learned how to adapt quickly. They can predict threats, identify opportunities and respond to situations in real-time. This doesn't happen by chance...it's intentional; it is orchestrated by leaders who decided to bring their organizations to a 'State of Readiness'.
  • Value-driven Prioritization of Processes and Projects Recorded: Nov 18 2020 26 mins
    Shaunie Archer, BPM-D Senior Consultant
    Convert your Strategy into Operational Value-Drivers

    Signavio’s partner, BPM-D’s Value-driven Prioritization approach is designed to address this situation. It delivers the end-to-end operational process analytics companies need to identify in which areas to launch new initiatives and where to re-focus or stop ongoing process improvement projects to achieve your goals.

    BPM-D operationalizes the business strategy through value-drivers, assesses the impact of processes in the strategy as well as their maturity, and defines the relevant enterprise and process performance indicators. Then they use this information to define priorities and appropriate improvement projects. These projects are executed in an end-to-end context leveraging process modeling techniques. The findings will be explained using case examples.

    Attendees of this webinar will learn how to:
    -Convert a strategy into operational value-drivers
    -Identify high impact, low maturity processes most important for your strategy realization
    -Define priorities for improvement projects and resulting project portfolio
    -Improve processes in the appropriate context
  • Process Intelligence and ERP: Operational Perfection Recorded: Nov 11 2020 46 mins
    Flavio Marcato, Senior Director, Infor Solutions & Innovation AND Rama Vadakattu, SVP, Infor Solutions & Innovation
    As business complexity increases, analyzing the ebb and flow of tasks and tangible results becomes more challenging. This is where Process Intelligence solutions fill a critical need.

    Process Intelligence is not a one-time look at the “before” picture of an organization. The solution has benefits throughout the process improvement journey. It acts as a way to measure progress and monitor if strategic plans put in place are providing the expected results. Organizations can use the benchmark functions to compare achievement at different locations.

    Key Takeaways:
    -Learn how to take advantage of industry-leading practices inherent in Infor CloudSuites with Implementation Accelerators
    -Understand Infor’s 60:30:10™ framework to extend business process to align with your needs
    -Review all-in-one business process execution and performance monitoring approach
  • Bring Your Process Models to Life with Signavio Workflow Accelerator Recorded: Oct 28 2020 48 mins
    Dan Cohen, Consultant at Signavio
    While process models can automate decision-making where possible, what does this look like in practice?

    In this webinar, you will see how a process modeler can draw a simple diagram representing a decision workflow, and then trigger new cases to execute the workflow, notifying stakeholders that decision inputs are needed.

    Workflow Accelerator can take various actions based on user decisions, such as sending out template emails, generating template documents, or executing scripts to integrate with Signavio Process Manager or 3rd party systems. You will see how Workflow Accelerator can weigh the inputs of multiple users to generate the desired outputs, and even automate decisions based on user inputs or data from an external source.

    In this webinar, you will learn:
    -How simple workflows are built and executed in Signavio Workflow Accelerator, and what types of actions Workflow Accelerator is capable of executing
    -How a decision maker, or multiple decision makers, can enter their decisions into an in-flight Workflow
    -How decisions can be automated based on pre-defined data or user form inputs
  • Value-driven Prioritization of Processes and Projects Recorded: Oct 22 2020 27 mins
    Shaunie Archer, BPM-D Senior Consultant
    Convert your Strategy into Operational Value-Drivers

    Signavio’s partner, BPM-D’s Value-driven Prioritization approach is designed to address this situation. It delivers the end-to-end operational process analytics companies need to identify in which areas to launch new initiatives and where to re-focus or stop ongoing process improvement projects to achieve your goals.

    BPM-D operationalizes the business strategy through value-drivers, assesses the impact of processes in the strategy as well as their maturity, and defines the relevant enterprise and process performance indicators. Then they use this information to define priorities and appropriate improvement projects. These projects are executed in an end-to-end context leveraging process modeling techniques. The findings will be explained using case examples.

    Attendees of this webinar will learn how to:
    -Convert a strategy into operational value-drivers
    -Identify high impact, low maturity processes most important for your strategy realization
    -Define priorities for improvement projects and resulting project portfolio
    -Improve processes in the appropriate context
  • How to Achieve a Superior Level of Operational Excellence Recorded: Oct 21 2020 49 mins
    Joseph Paris, Entrepreneur, Consultant and Author
    Today's business climate is full of volatility. Many companies find themselves in a race with the clock for their survival. The ones making it have learned how to adapt quickly. They can predict threats, identify opportunities and respond to situations in real-time. This doesn't happen by chance...it's intentional; it is orchestrated by leaders who decided to bring their organizations to a 'State of Readiness'.
  • Can a rapid delivery start-up culture be harmonious with operational excellence Recorded: Oct 21 2020 47 mins
    PEXA - Ben Johnson, Senior Business Analyst
    PEXA (Property Exchange Australia) is Australia’s online property exchange network operator. There are over 8,700 Members of the network and more than 30,000 users. These primarily include, Lawyers, Conveyancers and Financial Institutions. The Exchange allows for digital document preparation, financial settlement and electronic lodgement with Land registries nationally. Please join this session to hear about our journey balancing a culture of rapid product delivery with operational excellence, as well as, how we were able to continue business through physical site loss due to COVID-19.

    -Insight into 10 years of industry digital transformation
    -Striking the balance between rapid product delivery and risk mitigation
    -Why a start-up must have contingency processes
  • Process Intelligence and ERP: Operational Perfection Recorded: Oct 16 2020 47 mins
    Flavio Marcato, Senior Director, Infor Solutions & Innovation AND Rama Vadakattu, SVP, Infor Solutions & Innovation
    As business complexity increases, analyzing the ebb and flow of tasks and tangible results becomes more challenging. This is where Process Intelligence solutions fill a critical need.

    Process Intelligence is not a one-time look at the “before” picture of an organization. The solution has benefits throughout the process improvement journey. It acts as a way to measure progress and monitor if strategic plans put in place are providing the expected results. Organizations can use the benchmark functions to compare achievement at different locations.

    Key Takeaways:
    -Learn how to take advantage of industry-leading practices inherent in Infor CloudSuites with Implementation Accelerators
    -Understand Infor’s 60:30:10™ framework to extend business process to align with your needs
    -Review all-in-one business process execution and performance monitoring approach
  • A Strategic and Holistic Approach to S/4HANA Transformation Efforts Recorded: Oct 8 2020 55 mins
    Jean-Patrick Ascenci (Signavio) AND Alex Kraus (Metis Strategy) AND Sean Broderick (LeanIX)
    For many organizations, SAP S/4HANA transformation is both a trigger-point and an opportunity to accelerate digital transformation efforts. Many organizations choose to embark on this journey to improve their competitive efficiency and set the foundation for continuous improvement. However, the transformation is often difficult to navigate with numerous paths and options based on the organization’s strategic objectives, business, and products.

    This webinar will show how a holistic, strategy-driven approach to this transformation, leveraging the combined value of Signavio, LeanIX, and Metis Strategy, can deliver certainty and competitive power to organizations as they drive their S/4HANA migration and broader digital transformation efforts.

    Key Takeaways:
    -How S/4HANA transformation creates opportunities for broader digital transformation and strategic business capability development
    -How the sense of urgency brought on by the current economic environment creates opportunities to enhance organizational agility and differentiation through digital capabilities
    -How the strong partnership between Signavio, LeanIX, and Metis Strategy, whose core competencies complement and mutually re-enforce one another, can help organizations maximize impact and business value
  • Business Continuity in Times of Crisis Recorded: Oct 7 2020 52 mins
    Dr. Gero Decker, Signavio co-founder and CEO
    The COVID-19 crisis presents unprecedented and extraordinary challenges for us all. In our personal lives and at work, it’s now about finding new ways to meet these extremes and to find new business continuity strategies. In this session, Signavio’s CEO will offer insights on navigating through uncertain times.

    -How process management can help your company prepare a backup plan, communicate it company-wide, and roll it out rapidly
    -The importance of digital transformation to support agility and responsiveness
    -The power of collaboration in deciding on and implementing new ways of working
  • Which Sales Processes Get The Best Revenue Uplift? Recorded: Oct 6 2020 41 mins
    Chris Collins, Chairman of i-Realise AND Derek Owen, Sr. Sales Consultant, Signavio
    Winning and keeping customers is ever more critical. Every organization has star salespeople – who seem to have the ability to close more customer deals and win bigger contracts.

    The challenge that many organizations face is understanding what those people do differently to achieve results, so that success can be replicated across the whole team. While natural aptitude for interpersonal influence will play a part, variants within the sales process will also be key.

    Every day, you collect valuable data in salesforce that could help you identify process variants that create an uplift in sales effectiveness. But making those variants visible is not always easy, nor is modeling the potential uplifts from adopting them more widely.

    This webinar is ideal for sales directors or chief revenue officers, sales operations or customer success leaders, and Salesforce CRM systems owners in large organizations.

    Key Takeaways:
    -How to mine your salesforce data more effectively to get to the real value it holds
    -How to get clarity on the most effective sales processes so you can replicate them across all teams
    -How you can use process mining not only to improve sales conversion but also to improve customer service KPIs.
  • Using Data and Process to Make Every Salesperson the Top Salesperson Recorded: Oct 4 2020 27 mins
    Mark Swain, Founder of Mark Swain Sales Development AND Brett Jones, Solution Consulting Lead
    How would your business performance be if you could make every salesperson the top salesperson? In a world of sophisticated systems and endless data this is now possible.

    Join Sales Process Specialist and Author of ‘Banking 2020‘ Mark Swain and Signavio, the software workflow changemaker for this innovative financial services webinar.

    COVID-19 has significantly changed how the role of sales in banking operates. Join this webinar to learn how you can leverage data and process to make every salesperson the top salesperson.

    In this webinar we will discuss:
    -How to measure salesforce effectiveness in a remote world
    -The power of data and insights in financial services sales
    -Strategies to make every salesperson the top salesperson
  • RPA: A Lean Implementation Approach for Mid-Sized Companies Recorded: Sep 28 2020 56 mins
    Andrew Woessner, CEO of R-Path AND Jean-Patrick Ascenci, Consulting Alliances, Signavio
    The growth potential for RPA is not surprising. Any technology that can reduce costs by 25-40% (and more in some cases), increase quality, speed up cycle time, improve employee engagement, and pay for itself can only be described as transformational.

    According to Gartner estimates, by the end of 2022, 85% of large and very large organizations will have deployed some form of RPA. The risk to mid-sized companies is plain: these large companies will be better positioned to erode your margins and attract away both your customers and employees. Many mid-sized companies are concerned that they lack the resources and operational scale to take advantage of automation technology, but the opportunity is both more affordable and more approachable than you might think.

    In this webinar, you’ll learn how to overcome these challenges by adopting a lean implementation methodology that delivers value both quickly and cost-effectively.

    Key takeaways include how to:
    -Quickly identify high-potential areas for automation
    -Build a lightweight business case
    -Drive incremental results while remaining focused on optimizing critical end-to-end processes
    -Develop a virtuous cycle of improvement and learning
    -Create a Center of Excellence to ensure maintainability of the automation program and adherence to standards
  • A data-driven and human-centered approach used to transform Procurement at CRH Recorded: Sep 11 2020 45 mins
    BPM-D - Peter Franz, Managing Director and Co-CEO AND Signavio - Alessandro Paolo Manzi, Product Lead PI
    Transformations can be extremely risky endeavors when processes are left out of the equation. In this session, you will discover how a combination of process management and process mining is helping CRH, a global cement leader, to accelerate return on investment and safeguard budgets and timelines.

    -The benefit of an integrated end-to-end mining & modeling approach
    -Rapid Process Improvement as a way to accelerate ROI
    -Putting the “P” into RPA – aligning the automation journey
  • Developing Operational Resilience in Banking and the Impacts of COVID-19 Recorded: Sep 8 2020 50 mins
    Tiger Pillay - Principal, Avadeen Consulting
    Regulators across the world are taking a greater interest in operational resilience strategies as part of their fiduciary duties in ensuring stability within the financial system. The critical significance of resilience is very apparent in the current environment as banks across the globe deal with tragic the circumstances of COVID-19 on its employees, customers and the broader financial markets. This discussion will focus on addressing the key challenges faced by banks in developing and implementing resilience strategies whilst at the same time ensuring that broader organizational goals are not compromised.

    Key Takeaways:
    -Common global regulatory expectations on banks to manage operational resilience
    -COVID 19 impacts on banks in the medium to long term
    -Dependency on a well managed set of business processes to develop a robust resilience strategy
  • End-to-End Process Engineering: Why reporting is an important instrument Recorded: Sep 7 2020 51 mins
    Coca-Cola European Partners
    When three companies that are striving for the same goal merge with 24,000 employees and across 13 countries, the need for transparent, up-to-date reporting is essential. This improved operational visibility and understanding improves company decision-making and helps drive collaborative communication between teams. Today, we want to share the ‘how’, ‘what’, ‘when’ and the ‘why’ of measuring our goals towards excellent customer service!

    In this webinar you'll learn:
    -How to analyse, report and share with the Business / Users the areas they can improve in their daily work on processes?
    -Where & What measurements can be used to best drive business value?
    -Why should we improve communication to improve excellent customer service?
  • Towards total process agility at Hospitality Digital Recorded: Sep 2 2020 50 mins
    Hospitality Digital GmbH - Dr. Volker Gläser, CEO and Sprint Reply - Michael Jeschke, Senior Business Consultant
    A key factor in being a fast and agile company within an industry that is nearly completely analog is to get your processes efficient and your customer journeys meaningful. Together with Signavio and Sprint Reply, Hospitality Digital is striving to process leadership in the hospitality industry to provide digital tools to restaurateurs around the world.

    -Total Process Agility at Hospitality Digital
    -Challenges before, during and after the foundation of the company
    -How Sprint Reply tackled the process landscape
Webinars and expert interviews for process improvement professionals.
Join leaders in the world of business transformation on the Signavio Webinar Channel. You can expect webinars, interviews, and explainer videos across all things "Process." As the leading vendor in the industry, Signavio brings together customers, partners, and third-party experts to discuss the hot button issues affecting today's transformation initiatives. From Process Intelligence to RPA to Customer Journeys and more, learn from the best with these on-demand and live offerings.

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  • Title: How to Achieve a Superior Level of Operational Excellence
  • Live at: Nov 19 2020 7:00 pm
  • Presented by: Joseph Paris, Entrepreneur, Consultant and Author
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