In her role as CIO of Regions Bank, Amala Duggirala is very familiar with the need to respond to changing customer expectations, and her insights on leading technological and organizational transformation are not to be missed. Discover why transformative leadership is more art than science, what impact ‘social proof’ can have on your initiatives, and the three pillars of effective leadership: the humility to listen, the courage to face reality, and the vulnerability to admit when you screwed up.