Let Vinay Mummigatti, Chief Automation Officer at LexisNexis, cut through the noise around automation with a set of basic principles, relevant no matter your industry. These fundamental points include establishing your motivation to change (hint, it’s your customers), how to make sure you are automating a good process and not a bad process, and the importance of becoming a “prolific communicator.” You’ll also discover why many employees consider process-oriented thinking a revelation, and why managing global change is like navigating a large container ship through rough waters.