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The Connection Between Innovation, Transformation and Customer Experience

When Farmers Insurance needed a solution to modernize their execution, they turned to Signavio to help them monitor and track transformation programs. Discover how one of the largest American insurers used process management to drive results and minimize complexity.
Recorded Aug 18 2021 22 mins
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Presented by
David Lutz - Director Program Management, Farmers Insurance
Presentation preview: The Connection Between Innovation, Transformation and Customer Experience

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  • The Connection Between Innovation, Transformation and Customer Experience Recorded: Aug 18 2021 22 mins
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    When Farmers Insurance needed a solution to modernize their execution, they turned to Signavio to help them monitor and track transformation programs. Discover how one of the largest American insurers used process management to drive results and minimize complexity.
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    Aaron Cooper, CEO of Groupon
    “The impact that leaders can have in this period of time is extraordinarily important [to] building that positive energy with the employee, so that he or she builds energy from their employment.”

    CEO is a tough job as it is. But try stepping up right in the middle of a global pandemic. That’s the challenge that confronted Aaron Cooper, who’s still serving as interim CEO of Groupon. Discover Aaron’s single priority when he took over, as well as how organizations can prioritize future development even in difficult circumstances, how to create and balance value propositions for customer groups with very different needs, and why constant modernization should be your mantra. Plus, you’ll discover the beauty treatment US Groupon customers spent over 15 million dollars on in just one quarter of 2020.
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Webinars and expert interviews for process improvement professionals.
Join leaders in the world of business transformation on the Signavio Webinar Channel. You can expect webinars, interviews, and explainer videos across all things "Process." As the leading vendor in the industry, Signavio brings together customers, partners, and third-party experts to discuss the hot button issues affecting today's transformation initiatives. From Process Intelligence to RPA to Customer Journeys and more, learn from the best with these on-demand and live offerings.

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  • Title: The Connection Between Innovation, Transformation and Customer Experience
  • Live at: Aug 18 2021 2:30 pm
  • Presented by: David Lutz - Director Program Management, Farmers Insurance
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