Name: PXM Maturity for World Class Customer Experiences
Start: 2023-01-17T16:00:00Z
End: 2023-01-17T16:00:33.000Z
Location: BrightTALK
Rating: 0

Akeneo is a global leader in Product Experience Management (PXM) solutions that help merchants and brands deliver consistent and enriched customer experiences across all sales channels, including eCommerce, mobile, print, and retail points of sale.

Beyond the Return Policy: Innovative Strategies to Decrease Return Receipts and Increase Revenue

In 2023, the U.S. retail industry witnessed a staggering $743 billion in merchandise returns, constituting nearly 15% of total sales. Not only do returns have a financial impact, but they also affect the customer experience and the environment. While some businesses have begun implementing strict returns policies, data has shown that these efforts can actually be counterproductive for brands.  

What if you could reduce the number of returns for your business in 2024 while also enhancing the customer journey? What if returns could be more preventable? In this webinar, we will share:

Practical ways to decrease returns, while optimizing the customer journey;
Actionable strategies from brands, like Havaianas and City Furniture; and
Tips for driving sales (and revenue) upward.

The Secret to Reducing Returns

C-Suite leaders today need to navigate the realm of environmentally sustainable production and products. Learn firsthand from industry experts Julien Baraban from Pilot and Vidar Trojenborg from Asket as they share their insights on leveraging Akeneo to develop projects that not only drive profitability but also foster environmental sustainability.

Key Insights:
- Gain mastery in the art of long-term planning, balancing present needs with future sustainability goals.
- Discover how integrating sustainability initiatives into your business strategy sets you apart from competitors in today's landscape.
- Explore the significance of automating product information dissemination to streamline operations and enhance sustainability efforts.

Managing Sustainability with Profitability

Join our panel as they launch the RetailX UK Top500 2024 report, which ranks the Top500 retailers in the UK by their performance across 5 performance metrics.

Tune in to Ian Jindal and a panel of industry experts, including Akeneo's Senior Strategist, Angus Hayman who will be sharing their insights into the research. The panel will discuss the changes year on year as well as what are the factors that set the Elite from their contemporaries.

Over the years, report research has become increasingly detailed and is now able to map changes in how shoppers want to buy, as well as how retail businesses sell over the longer term.

Today, the research team measures performance according to how retailers, brands and marketplaces add value to their businesses through the Customer, Product, Operations and Capital Value Chains. The long-term changes mapped include the shift towards buying online, which peaked during the Covid-19 pandemic and remains higher than before; the shift towards buying across channels; and the shift from a Top500 index dominated by retailers to one in which marketplaces and brands are ever-more important.

Who are the UK’s Elite retailers? The UK Top500 2024 in discussion

Ecommerce World Review, Launching the Global Luxury Report of 2024 with Emily Stead, Enterprise PIM Account Manager at Akeneo, and Paul Skeldon, Editor at RetailX. 
Sponsore by Akeneo, RetailX, Internet Retailing, Delivery X, and Channel X.

Launching the Global Luxury Report 2024

In 2023, the US retail industry witnessed a staggering $743 billion in merchandise returns, constituting nearly 15% of total sales. Not only do returns have a financial impact, they also affect the customer experience and the environment. Some businesses have begun implementing strict returns policies, but data has shown that these can actually be counterproductive for brands.

But what if you could reduce the number of returns for your business in 2024 while also enhancing the customer journey? What if returns could be more preventable? In this webinar, we will share actionable insights brands like Havaianas and City Furniture have used that retailers can leverage to minimize returns and instead, increase sales.

Don’t get stuck holding the bag (with the return receipts) in 2024. Learn practical ways to decrease returns, while also optimizing the customer journey and driving sales upward.

Beyond Returns: Innovative Strategies to Decrease Returns & Increase Revenue

Scopri come l'implementazione di una strategia di Esperienza Prodotto possa aiutarti a vendere meglio, più velocemente e ovunque, guarda la sessione con il Gruppo Teddy (Azienda italiana di moda con quattro brand venduti attraverso il mondo) che ti svelerà tutti i segreti dell'implementazione di questa strategia e i vantaggi aziendali osservati.

Akeneo e Gruppo Teddy: Investire in una strategia PX per migliorare la CX.

VandB a mis en place Akeneo PIM pour servir sa stratégie omnicanale lors du projet de refonte de son e-commerce B2B et B2C.Vous découvrirez lors de cette session :
- Comment VandB a accéléré sur le e-commerce pour palier à la crise sanitaire.
- Quelles ont été les motivations de la marque en termes de choix de plateformes technologiques.
- Quel est le rôle d’Emakina dans le déploiement de la stratégie omnicanale de l’enseigne.

Stratégie omnicanale : Les clés de succès de VandB

In this exclusive webinar hosted by Akeneo's Kristin Naragon with Guest Speakers, Brendan Witcher from Forrester Research, Francois Silvain, Digital CTO at Havaianas International, and Jesse Creange, CEO at Unifai, an Akeneo Company you will:

-Gain valuable insights into harnessing AI to improve the employee, product, and customer experience, with practical applications that you can use today to future-proof for tomorrow.

-Cut through the noise surrounding generative AI and focus on tangible strategies such as accelerating content creation and automating manual tasks that can be executed today using AI technologies like ChatGPT.

-Discover the significance of being prepared and proactive in understanding what product experiences should look like as consumer expectations continue to shift towards self-service experiences fueled by AI.

Enhancing Employee, Product, and Customer Experiences through AI Integration

Diving into the customer case study of ASSA ABLOY looking at 5 strategies for B2B growth with Dave Lovatt from Akeneo, Matt Caffery from Assa Abloy, Sam Paltreyman from commercetools and Vincent van Hellemondt from ValTech.

5 Strategies for B2B Growth

Webinar diving into the 2024 Top Retail Trends with experts: 
- Ian Jandal, Editor-in-Chief, Internet Retailing
- Martin Shaw, Research Director, RetailX
- Angus Hayman, Senior Strategist, Akeneo
- Geoffroy [Surname], Regional Sales Manager, Avalara

UK Top 500 Retail Trends of 2024

Technologies like AI, VR (virtual reality) and social commerce are beginning to reshape the digital customer experience and consumer behaviors and expectations. This session will explore these technologies’ impact and how you can leverage them to create exceptional digital customer and product experiences. 

Participants will:
-Explore real-life case studies showcasing how businesses have effectively utilized AI technology to craft impactful customer experiences
-Gain practical strategies for utilizing AI tools to propel business growth
-Learn how to position their brand as a leader in the continually evolving retail industry

Navigate the Future of Digital Customer Experiences

Scopri come le tecnologie dell’IA, gli strumenti ChatGPT e Supplier Data Manager, possono accelerare il lancio di prodotti sul mercato e supportare una moltitudine di compiti in diverse aree aziendali per aiutare l'impresa a essere più competitiva.
In questa sessione, esploreremo le migliori pratiche, casi d’uso reali dell'integrazione dell'IA generativa nell'impresa.

IA Generativa: Il nuovo super potere per la tua azienda

Lors d'une des sessions les plus populaires de notre événement Unlock Paris 2023, nous avons dévoilé sur scène aux côtés de François Silvain, CTO International de Havaianas, certaines des nouvelles fonctionnalités d'Akeneo Product Cloud. Retrouvez tout ce que vous devez savoir sur Activation for Retail, notre nouvelle application Shopify, les capacités d'IA, et plus encore.

Vendre sur Amazon : Akeneo Product Cloud et Activation for Retail

Addressing the Biggest C-Suite Challenge: Managing Sustainability with Profitability: C-Suite leaders must plan for production and products that are more environmentally sustainable than ever before. Learn how key players in different areas leverage Akeneo to develop profitable projects that give both economic and non-economic benefits.

Addressing the Biggest C-Suite Challenge

Product experience (PX) encompasses a customer’s entire journey with a product and is fundamental to delivering quality customer experience (CX). Product experience management (PXM) applies best-in-class product information management (PIM) tools and practices to an elevated organizational focus on PX. Prioritizing quality product data and effective PXM drives better CX and allows organizations to deepen their customer relationships, make decisions based on quality data, take better advantage of growth opportunities, and increase their market speed.

PXM Maturity for World Class Customer Experiences

Forrester

product experience

Customer Experience

Omnichannel

product information

product information management

product experience management

akeneo

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PXM Maturity for World Class Customer Experiences

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