Name: The State of AI in ITSM 2025
Start: 2025-09-16T08:30:00Z
End: 2025-09-16T08:30:37.000Z
Location: BrightTALK
Rating: 5

A single platform for IT Ops and Security to ensure all Windows, Linux, UNIX, and MacOS endpoints are discovered, analyzed, patched, and continuously compliant.

AI isn’t coming—it’s here. And in ITSM (IT service management), the difference between adopting it now or later could define who thrives and who gets left behind.

Join industry thought leader Stephen Mann and HCLSoftware’s Varun Nagpal for a power-packed 30-minute session as they explore how agentic AI is transforming ITSM, from predictive operations to autonomous actions. With Jiten Rajani as moderator, this session will go beyond the hype to deliver practical insights and real-world applications.

Expect an engaging conversation around:
 A fresh perspective on why AI adoption in ITSM has moved from optional to essential
 An exploration of emerging AI technologies and how they go beyond chatbots
 Practical considerations for scaling AI responsibly, with governance and trust built in
 Strategic takeaways to help you deliver better user experiences and business outcomes

Whether you’re a CIO rethinking your roadmap or an IT leader seeking operational gains, this session will give you the clarity and confidence you need to move forward.

Unveiling Agentic AI in ITSM for Future-ready Enterprises

Cyber risk is now a business responsibility — not just an IT issue.

While credential theft is declining, exploited vulnerabilities have become the top way attackers break in, often leading to ransomware and extortion.
The challenge? These weaknesses are fixable — but rarely fixed fast enough.

Join Matthew Rosenquist, CISO, Cybersecurity Strategist & Advisor, and Robert Leong, Senior Director at HCL BigFix, for a 30-minute Cybersecurity Leadership Roundtable on how leaders can:

Take ownership of cyber risk and drive accountability
Close the gap between detection and action
Help IT and Security teams work smarter, not harder
Reduce exposure before the next exploit hits

The Power to Fix Fast: Redefining Cyber Hygiene in a World of Continuous Threats

Is your organization still taking a reactive approach to consumer data protection, acting only after an incident or compliance gap occurs? In today’s hyper-connected world, where data flows endlessly across distributed systems and cloud environments, traditional defense mechanisms just can’t keep up. One misstep can mean lost trust, heavy fines, and lasting brand damage.
But what if you could spot risks before they turn into breaches?

Discover how embedding observability into your digital ecosystem empowers you to:
Monitor sensitive data in real time
Detect policy violations, misconfigurations, and anomalies instantly
Take proactive action before compliance or security issues escalate

This isn’t just a shift in tools—it’s a shift in mindset. Moving from reactive to predictive protection is now essential to keep pace with evolving regulations like GDPR, CCPA, and India’s DPDP Act.
Join industry experts from HCL iControl and Surety as they reveal how Business Observability, powered by AI, automation, and real-time insights, is redefining consumer data protection. 

Learn how leading enterprises are:
Reducing data risk exposure
Achieving continuous compliance
Strengthening consumer trust through transparency and accountability

Don’t wait for a breach to take action.
Be part of this expert session to see how observability can turn your data protection strategy into a competitive advantage.

Observability Ensuring Consumer Data Protection

The Agentic AI Inflection: From Automation to Autonomy

Between 2025-26, enterprise AI reaches an inflection point: systems don’t just answer - they act. This live Expert Talk shows how networks of intelligent agents deliver closed-loop operations (detect → resolve → verify) across IT and employee workflows - safely. We’ll unpack the economics of coordination, real-world outcomes, and how HCL BigFix AEX enables governed autonomy with policy guardrails, audit/versioning, and trust scores - so work moves on its own, with full traceability. Perfect for CIOs, CTOs, Heads of IT Ops/SRE, Service Management, platform leaders and all AI enthusiasts who want results, not pilots that stall.

You’ll learn:
The 2025-26 shift: from process-based automation to goal-based agency
How closed-loop RCA and self-heal cut MTTR and automate repetitive incidents
A start-small pilot blueprint: architecture, governance, measurement - what to set up first

Join us to see how to start small, scale fast, and stay safe - while proving ROI your leadership will care about.

Why 2025-26 Is the Agentic Platform Inflection: Choices, Risks, and ROI

Attackers exploit new vulnerabilities in hours, while most organizations take over 30 days to fix them. That gap is where risk lives, and where leaders are under the most pressure.
Join our leaders, Kristin Hazlewood, John Golembiewski, and Aram Eblighatian for a 30-minute Leadership Roundtable on how cloud-powered HCL BigFix SaaS Remediate helps organizations:

1. Fix vulnerabilities faster, before attackers strike

2. Align Security and IT teams to reduce friction

3. Prove results with metrics leadership and boards can trust

Leadership Roundtable: From On-Prem to Cloud - How HCL BigFix Fixes Vulnerabilities Faster

Is your compliance strategy still following traditional methods? For most enterprises, compliance remains a manual, after-the-fact exercise, leaving them exposed to hidden risks, audit failures, and significant operational drag. The cost of getting it wrong has never been higher.

But what if you could make compliance predictive? Imagine having the ability to see and correct potential violations before they happen, embedded directly within your live business processes.

Join experts from HCL iControl and Surety for an executive webinar designed for forward-thinking leaders. We will demonstrate how the fusion of real-time Business Observability and cutting-edge AI compliance is creating a new paradigm of proactive & automated compliance.

GenAI-based Business Observability Driving Predictive Compliance

Join Robert Leong, Head of Product Management at HCL BigFix, and consulting CISO John Bruggeman for a candid conversation on what security leaders must do differently.

In this session, you’ll learn why today’s approaches are falling short, how to refocus on what truly matters, and walk away with actionable strategies to build a more effective, resilient defense.

Register now to secure your spot.

HCL BigFix  CISO Series - Why Cybersecurity spending keeps rising, but cybersecurity losses do not decrease

Want better visibility, control, and savings across all your software stack?

Join us for a 25-minute session and learn how to simplify software management — for good.
Here’s what you’ll gain:
How lack of SaaS visibility is costing your business more than you think.

What’s missing from traditional SAM — and how to bridge the gap.

Ways to reduce compliance risks and secure software access.

Why now is the smartest time to bring SAM and SaaS together.

How to start saving costs and streamlining governance from day one.

Register now and take the first step toward unified, intelligent software management.

Simplify Software Management with HCL BigFix SaaS Management

Join us for an exclusive launch webinar as we unveil the latest innovation in endpoint management: HCL BigFix Enterprise+. Discover how this advanced solution empowers enterprises with unparalleled control and visibility over their diverse network of devices. From intelligent automation to proactive security measures, BigFix Enterprise+ sets a new standard for endpoint management. Be the first to explore its features, witness live Q&A, and learn from industry experts about the transformative potential of BigFix Enterprise+. Don't miss this opportunity to stay ahead in today's dynamic digital landscape – register now for our launch webinar!

AI Digital+ Endpoint Management Platform for the Hybrid Cloud

Join us for an exclusive webinar as we unveil the transformative power of HCL BigFix Workspace+. Discover how HCL BigFix Workspace+ redefines workspace management, streamlining operations, fortifying cybersecurity, and enhancing digital experiences. Learn how this innovative solution empowers organizations to optimize IT processes, reduce cyber risks, and elevate end-user experiences. Don't miss out on this opportunity to revolutionize your workspace management strategy. Register now and be part of the BigFix Workspace+ revolution!

AI Digital+ Endpoint Management Platform for Secure End User Computing

Get ready to witness AI-powered full stack Unified Endpoint Management! Join our webinar and see how BigFix’s solutions fueled by AI and Automation can transform your IT operations.

HCL BigFix | AI Digital+ Endpoint Management

Discover how siloed tools, teams, and processes hinder progress, leaving organizations vulnerable. Join us to explore the impact of security and IT misalignment, leading to prolonged vulnerabilities and poor employee experiences. Learn actionable strategies to streamline endpoint management, address worker productivity challenges, and reduce risk for sustained growth. Unleash the Power of Workspace+: Elevate, Automate, and Secure.

HCL BigFix | Bridging Gaps in Security and IT Operations for Strategic Growth

Get ready to witness the power of BigFix 11 firsthand! Join our demo webinar and see how BigFix 11, fueled by AI and Automation, can transform your IT operations.

BigFix 11 | Elevate Your IT Strategy with AI & Automation

Join us in a discussion with Quadrant to learn how BigFix earned its spot as a market leader in Quadrant Knowledge Solutions UEM SPARK Matrix. Discover the insights that set us apart.

BigFix recognized as a market leader in UEM SPARK Matrix

Join us for this technical webinar to discover how BigFix Workspace can revolutionize your endpoint management processes fueled by AI, providing you with enhanced efficiency and control. Explore the benefits of BigFix Workspace and unlock the full potential of your endpoint management

Streamlining Endpoint Management for Enhanced Efficiency with BigFix Workspace

Melden Sie sich für unser deutschsprachiges Live-Event an und erhalten Sie wertvolle Einblicke vonExperten zur NIS2-Richtlinie und wie BigFix Ihnen dabei helfen kann.

Zünden Sie mit BigFix den Turbo für Ihre NIS2-Umsetzung

Discover how BigFix Insight for Rapid 7 can accelerate vulnerability remediation in our technical demo webinar session. Join us to learn how the Rapid 7 IVR & CSV ingestion module enhances your cybersecurity defenses and minimizes risk effectively.

Accelerating Vulnerability Remediation with BigFix Insights for Rapid 7

AI adoption in ITSM isn’t just accelerating—it’s reshaping how IT delivers value. From boosting productivity to enabling Agentic AI, the decisions IT leaders make today will define their competitiveness tomorrow.

Join industry analyst Stephen Mann from ITSM.tools and Jiten Rajani from HCLSoftware for an in-depth 30-minute discussion on the State of AI in ITSM 2025 survey. Based on responses from 186 ITSM professionals worldwide, this session unpacks the real challenges, adoption trends, and trust factors shaping the future of service management.

In this webinar, you’ll gain practical insights on:

1. The top ITSM challenges driving the push for AI adoption in 2025
2. How organizations are embedding AI into ITSM tools, from virtual agents to Agentic AI
3. The benefits IT leaders are realizing today—and where the gaps remain
4. The barriers holding organizations back, from ROI concerns to skills shortages
5. Why trust in AI is growing, and what it takes to maintain it

Whether you’re a CIO, IT director, or service management practitioner, this conversation will give you a data-backed view of where ITSM is headed and how to prepare your organization for the next wave of AI innovation.

Register now to secure your spot and get exclusive access to the full survey report.

The State of AI in ITSM 2025

HCL BigFix

ITSM Tools

Service Management

ITSM

ITSM Strategy

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End User Computing

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The State of AI in ITSM 2025

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HCL BigFix