Name: When is a CRM not a CLM? When it’s a core banking system.
Start: 2020-06-03T14:00:00Z
End: 2020-06-03T14:46:29.000Z
Location: BrightTALK
Rating: 5

Wealth Dynamix provides market leading Client Lifecycle Management (CLM) solutions to the world’s top private banks, wealth and asset management firms.

Our multi-award-winning, fully integrated, end-to-end digital CLM solution, WDX1, addresses the complex requirements of client acquisition, client engagement, digital onboarding, regulatory compliance, relationship management, and ongoing client servicing.

Leveraging Microsoft’s industry leading Dynamics 365 platform, WDX1 delivers benefits throughout the whole client lifecycle and transforms the way firms manage client wealth and deliver client excellence.

A must-attend webinar for Client Lifecycle Management decision makers.
 
If you’ve entered the new year with a heightened resolve to place the client at the centre of your CLM strategy, don’t miss our Client Lifecycle Management (CLM) webinar on Thursday 20 January.  

Join Dominic Snell, Product Strategy Director at Wealth Dynamix, and Matt Neill from Beyond Consultancy - specialists in driving client onboarding and client lifecycle change, as they reveal the seven most common myths in Client Lifecycle Management (CLM) and provide insight into best practice CLM. 

Together they’ll expose the 7 myths of modern-day CLM: 

- Onboarding + KYC = CLM
- CLM is just the new name for CRM
- Integration is an IT task
- CLM solutions are best built in-house
- If You Have a Portal, You’ve Gone Digital
- You can’t buy CLM out-of-the-box 
- Data drives the quality of client relationships
 
Understanding the mistruths and outdated thinking surrounding the complex area of CLM is an important step in avoiding costly mistakes as you adapt and evolve to your clients’ changing needs. So why not go into 2022 with your eyes fully open? The session will conclude with a Q&A session – a great opportunity to voice any questions you have.

7 Myths about Client Lifecycle Management for wealth managers

In this Hubbis Digital Dialogue webinar, Gabriel Chan, Head of Sales – APAC, joined a panel discussion to talk about ‘The Vital Importance of Empowering the Relationship Manager’, we explore why relationship managers will remain central in an increasingly digital world.

The Vital Importance of Empowering the Relationship Manager

C'est peut-être l'un des secteurs des services financiers les plus établis, mais le temps ne s'arrête rarement dans la gestion de patrimoine. Avec un tiers des clients qui ont changé de fournisseur ou transféré leurs actifs au cours des trois dernières années, et un autre tiers prévoyant d’en faire de même, la pression est forte pour les acteurs du marché pour fournir un service optimal à toutes les étapes du parcours client.  Toutefois, l’onboarding continue de représenter un irritant pour les clients et les conseillers. Les acteurs du secteur sont peut-être bien conscients de l'importance des premières étapes dans la relation de gestion de patrimoine ou de banque privée, mais les processus sont trop souvent complexes, exigeants en main-d'œuvre et coûteux. Ajoutez à cela la migration généralisée des clients et des conseillers vers les solutions en ligne en raison de la pandémie et il ne reste aucun espace pour les entreprises qui ne peuvent améliorer et accélérer l'engagement des prospects.  Cependant réussissez le processus d’onboarding et il y aura alors une vraie carte à jouer dans ce secteur en évolution rapide et fragmentée.  Ce webinaire explorera 3 obstacles courants qui empêchent une mise en œuvre fluide de l’onboarding:  1. Absence de cartographie stratégique au cours du processus d’onboarding 2. Approche cloisonnée de l'innovation 3. Choix du mauvais système  Apprenez à contourner ces obstacles grâce à des processus efficaces et efficients qui réduisent les coûts, les délais d’onboarding et améliorent l'expérience du client final.

3 obstacles aux projets d’Onboarding en   banque privée

On Wednesday 1st of Dec '21 William Rouse Commercial Director - UK MEA & North America joined a list of panellists to discuss the State of The Market

Digital Wealth: What is the State of the Market | Wealth-Dynamix

On the surface, myths can appear harmless as they are usually based on half-truths that are logical and entirely believable. However, problems arise when you act on a myth that proves to be misleading or just wrong. By the time you realise your mistake the repercussions may already be irreversible.

Wealth management is riddled with myths and the consequences of making mis-informed choices can be very costly and long lasting.

Join this webinar to hear Dominic Snell, Product Strategy Director at Wealth Dynamix, dispel seven of the most common Client Lifecycle Management (CLM) myths in wealth management.

- Myth #1 Onboarding + KYC = CLM
- Myth #2 CLM is just the new name for CRM
- Myth #3 Integration is an IT task
- Myth #4 CLM solutions are best built in-house
- Myth #5 Data drives the quality of client relationships 
- Myth #6 HNWIs aren’t interested in a digital experience
- Myth #7 The client journey is the only priority

If you are a Chief Operations Officer, Head of Client Service, Head of Relationship Management, or a Head of CRM/Onboarding/KYC, register now to discover what CLM is really about, and how to avoid the common pitfalls.

Catch up on all the action as we replay our webinar looking at goal-based planning in wealth management:

With William Trout, Head of Wealth Management at Celent headlining in this debate on the importance of goal-based financial planning, this session promises to be lively and insightful. 

The purpose of every investment plan is to grow over time, but ultimately investment growth is a means to an end. That end might be funding education, securing a dream home, car or yacht, retiring early, or satisfying some other life goal. 

Without having sight of these goals, and being able to monitor the progress of investments towards meeting them, relationship managers are flying blind when it comes to formulating effective investment strategies that will meet client expectations in the long term.

Joining William for this discussion are Antony Bream, MD - UK and Americas at Wealth Dynamix, and Ronald Janssen, Managing Director at Ortec Finance.

You will learn:

•The benefits and trends in goal-based planning 
•How wealth managers are missing out on opportunities to grow, by failing to offer goal-based planning
•The changing role of the advisor, and how goal-based planning enriches engagement and helps to build more emotional connections with clients
•How to deliver greater value to clients and reduce pressure of service fees

Client Lifecycle Management (CLM) is central to helping clients achieve their life goals. Join our panellists to find out why, and learn how to ensure the best possible outcome for everyone involved.

Goal based planning: a win-win for wealth management advisors and clients

At the recent FinTech Global Digital Wealth & CX Forum, a panel of experts met to discuss what strategies wealth management firms can implement to drive better customer experiences and the impact this has on long term client engagement.

For those that didn’t attend the event (or for those that just want to watch it again!), here is your chance to watch the panel discussion.

Hear Dominic Snell, Product Strategy Director at Wealth Dynamix, Nina Jones, Senior VP - Global Fund Services at Northern Trust, Roohi Gupta, Head of Business Management - Customer Channels at HSBC, Terri Duhan, Non Executive Director and Risk Chair MSI Board at Morgan Stanley International and Luc Haldimann, CEO at Unblu explore:

•	What are the most effective strategies for customer retention? 
•	How can WealthTech help reach the unbanked and underbanked?  
•	How important is digital KYC to investment platforms, should it be a priority? 
•	How can firms build trust and personalisation with digital investing that consumers would traditionally get by meeting banks’ investment manager face-to-face? 
•	How can wealth management firms and retail banks work with technology or platform providers to build or enhance D2C, or workplace distribution channels? 
•	How can wealth managers segment their customers and offer different service models based on specific (investment) requirements? 
•	What is the right balance of human and digital service to attract a millennial audience?

Shaping the Customer Experience & Driving Long Term Client Engagement

Clients now have ever increasing wealth management services available to them, they are heavily influenced by the experience of their peers, they have access to a vast array of information, and they are willing to switch provider if their servicing is sub-standard. 

The 2019 Capgemini World Wealth Report found that an unsatisfactory service experience with a wealth management firm was the most significant factor (87%) to influence HNWIs to move to another provider.

For prospects previously unknown to the firm, their experience begins as soon as they become aware of your brand and they form opinions about the quality of service they could expect as a client. Those first interactions are vital for shaping early impressions.

How can wealth managers achieve a faster analysis of client touchpoints, a 360-degree view of the effectiveness of client engagements, actionable insights to help accelerate conversions and the ability to identify new opportunities for revenue generation?

Hear from industry experts after Wealth Dynamix and Recordsure discussed:

-how advisers can drive value from data by transforming noise into signals to act upon 
-what strategies wealth managers should adopt to reach the next generation of investors
-how you can capture all data required to meet regulatory obligations just once, as quickly and easily as possible, and re-use it to add value throughout the entire client lifecycle 

If you are a Chief Compliance Officer, Head of Client Service, Head of Relationship Management, or a Head of CRM/Onboarding/KYC, register now to discover how innovative wealth managers are leveraging technology to transform first interactions into trusted client relationships.

Transforming first interactions into trusted client relationships

The impact of the pandemic on the already shifting wealth management landscape has been well documented, but many firms have kept their response to this under their belts. 

Client conversations have changed significantly, as covid prompted an acute sense of mortality, business pressures and a changing relationship with family and the home.
But how have wealth managers themselves found lockdown? And what about life beyond covid: have growth targets eased, or are relationship managers grappling for the time they need to manage clients as well as prospects? 

We have partnered with Compeer for our upcoming webinar, in which we will be lifting the lid on the true state of wealth management through the relationship manager’s eyes. We joined forces with Compeer to speak with a cross section of front office staff across the UK wealth management market to understand the challenges they are facing and the opportunities that exist within the current environment.

James Brown, Compeer’s Head of Client Services will join Gary Linieres, CEO at Wealth Dynamix will discuss the findings ahead of the public launch of the report. 

The webinar will explore two common themes that Investment Managers, Portfolio Managers and Wealth Managers focused on through the interviews:

Client engagement - What do relationship managers really think of this aspect of their role? What stands in the way of good client lifecycle management, and how are they and their clients adjusting to the easing of lockdown restrictions?

Staying ahead in the new landscape - What opportunities have relationship managers identified as they look to the future? How are they managing new business, and staying close to prospects as well as clients? How is the front office embracing technology, and what difference can it make to client lifecycle management?

All attendees will be sent a preview copy of the report following the event.

Under the Bonnet: What wealth managers really think of life in the front office

C'est peut-être l'un des secteurs des services financiers les plus établis, mais le temps ne s'arrête rarement dans la gestion de patrimoine. Avec un tiers des clients qui ont changé de fournisseur ou transféré leurs actifs au cours des trois dernières années, et un autre tiers prévoyant d’en faire de même, la pression est forte pour les acteurs du marché pour fournir un service optimal à toutes les étapes du parcours client.

Toutefois, l’onboarding continue de représenter un irritant pour les clients et les conseillers. Les acteurs du secteur sont peut-être bien conscients de l'importance des premières étapes dans la relation de gestion de patrimoine ou de banque privée, mais les processus sont trop souvent complexes, exigeants en main-d'œuvre et coûteux. Ajoutez à cela la migration généralisée des clients et des conseillers vers les solutions en ligne en raison de la pandémie et il ne reste aucun espace pour les entreprises qui ne peuvent améliorer et accélérer l'engagement des prospects.

Cependant réussissez le processus d’onboarding et il y aura alors une vraie carte à jouer dans ce secteur en évolution rapide et fragmentée.

Ce webinaire explorera 3 obstacles courants qui empêchent une mise en œuvre fluide de l’onboarding:

1.	Absence de cartographie stratégique au cours du processus d’onboarding
2.	Approche cloisonnée de l'innovation
3.	Choix du mauvais système

Apprenez à contourner ces obstacles grâce à des processus efficaces et efficients qui réduisent les coûts, les délais d’onboarding et améliorent l'expérience du client final.

Getting Client Lifecycle Management (CLM) right can be challenging… but it doesn’t have to be.

Your current systems and processes are like musical instruments. When each instrument plays its tune, in time and on key, it sounds great. But like your client lifecycle, a complete symphony of instruments playing beautifully together is the greater than the sum of its parts. This only happens when instruments come together and are organised and managed by a conductor.

For a wealth management firm, the prospect of integrating all elements of the CLM process – from initial engagement through sales and marketing to onboarding, ongoing client servicing and regulatory compliance – can seem daunting. But you can integrate these elements step-by-step, with a long-term vision of combining them into a unified whole.

Discover how wealth managers can orchestrate CLM, one team, one process, one service at a time, to create a productive, cost-effective and revenue generating integrated solution that enriches the client experience.

Join our 45-minute webinar to learn:

• Gains and savings: The significant business values of end-to-end CLM process automation
• The CLM beginning and end: The importance of addressing each phase effectively, individually and as a whole
• Step by step: How to implement CLM in quicker and easier to deploy projects
• Use what you’ve already got: How to orchestrate CLM into a unified process, when you already have multiple systems in place

Client Lifecycle Management for Wealth Managers: Transforming technology & teams

Wealth managers invest a lot of time and energy trying to improve the client journey – yet they are on a journey too, and many are failing to remain on track.

CRM systems have failed to keep pace with the needs of demanding clients and complex regulatory requirements. Still faced with aging, inadequate and poorly adopted technology, and relationship managers who must navigate a myriad of data siloes to gain the insights needed to get client service right, many are questioning whether they can stay in the race. 
Wealth Dynamix has been on a journey of its own – working with wealth managers to get Client Lifecycle Management just right. 

The result? CLMi – the first-of-its-kind, cloud-based CLM SaaS solution, built specifically for wealth management firms.

Join this webinar to hear Gary Linieres, Co-founder and CEO and Dominic Snell, Product Strategy Director explain:

•	Why a fresh approach to CLM is needed
•	How the client journey has evolved, and why CLM technology is now business-critical
•	What CLMi can do to take your firm from zero to hero, in a few short laps
•	How CLMi will transform your relationship managers from disgruntled and unempowered to motivated and successful

Are you on the qualifying grid to win the special benefits of being an early CLMi adopter? Join this webinar to secure pole position.

The SaaS(y) New Approach to Client Lifecycle Management: The Race is On

Never before has any world event triggered such a dramatic shift in working practices, as quickly and universally as the Covid-19 pandemic.

In early 2020, almost overnight the entire global population of wealth managers, their colleagues and their clients became at-home remote workers. Wealth management firms who were already behind the curve on digital transformation, or had an inadequate business continuity plan, were overwhelmed by mission-critical operational and compliance difficulties.

The result? Ineffective communication, substandard client servicing and uncertain regulatory compliance. Despite these challenges many firms have experienced substantial cost savings, which senior executives are keen to perpetuate into the future, and so remote working looks set to remain permanently – in one form or another.

The prospect of remote working is fast changing from being a threat to an opportunity. Early indications are that wealth management, despite being a high-touch sector that thrives on personal service and face to face interactions, will follow suit. 

In this webinar we will discuss:
-  The role of technology in preserving client servicing quality
-  Operational efficiency and regulatory compliance throughout the Client Lifecycle Management (CLM) process
-  4 practical tips for working remotely

4 Ways Wealth Managers Can Preserve Client Service When Remote Working

With average cost-to-income ratios (CIR) at 70% and a wide variations ranging from 40% to 115% the race is on for wealth managers to find new revenue sources, and better control costs, in order to grow profit margins and remain competitive. In addition to CIR, Chief Executives are troubled by the threats to business continuity posed by COVID, the ever-increasing service expectations of clients and how to keep their advisors happy.

In reality, how many wealth management CEOs have all of these factors under control? What are their challenges? And what are the successful minority doing to boost revenues and increase productivity, at a faster rate than their costs are rising?

These are some of the questions tackled in the recent Orbium/Accenture survey “Survive and Thrive to 2025: Insights from the Wealth Management C-Level”.

In this session, we will discuss:

 -  Is remote client/advisor interaction driving faster adoption of more digitised processes? 
 -  How to transition to less manual and costly forms of communication, given that 57% of wealth managers still see a need for paper-based correspondence
 -  Where are the quick wins? Which processes should wealth managers look to automate first?
 -  Given that the survey shows 32% attrition typically follows an inter-generational succession, how can wealth managers avoid AuM leaving their firm?
 -  How to attract and retain the right talent
 -  Why advisors and clients from different regions are adopting new technologies and embracing intelligent automation at different rates

Join our webinar to hear the key findings of the survey debated by:
Ian Woodhouse, Head of Strategy and Change, Orbium
Gary Linieres, CEO and Co-founder, Wealth Dynamix. 
Tara Palmer, Group COO, Kleinwort Hambros
David Pallister, Client Needs & Advice Journey Owner, Coutts

The Cost-to-Income Ratio Conundrum. Do Wealth Managers Have it Under Control?

Calling all wealth managers - Are you ready for AI?
Wealth management firms work hard to get ahead by improving the client experience and creating frictionless processes for both relationship managers and clients. Some have been more successful than others. Those who are making most headway are finding innovative ways to inject Artificial Intelligence (AI), Machine Learning (ML) and cognitive analytics, through all stages of the client lifecycle. 
As technology advances, and clients become increasingly tech savvy, wealth managers must find the right balance between man and machine. As a high-touch industry it is vital that customer expectations for personal (human) service are met, while at the same time leveraging new-age technology to reduce administration, avoid duplication of effort and achieve profitable outcomes in a shorter timescale. 
Join this webinar to discover how to make AI work better for your business, what the benefits and limitations are, and how to get started.

Part I – Your AI questions answered
Presenter: Dominic Snell, Director of Product Strategy, Wealth Dynamix
•	What kind of business problems does AI solve? 
•	How is rules-based automation different from AI, and what does the “intelligence” in AI mean?
•	As AI needs a lot of data to deliver meaningful results, what are the pre-requisites and how will I know when I am ready to get started?
•	How can I co-ordinate an AI project that cuts across many different systems and processes?

Part II – Case studies
Panel discussion:	Dominic Snell, Director of Product Strategy, Wealth Dynamix
Camille Morel, Chief Customer Officer, Dreamquark
Learn from the experiences of wealth management firms who have successfully introduced AI into their business. Hear how they approached implementation and how they and their clients are benefiting from the experience.

How can wealth managers assess their AI readiness?

Your invitation to watch a once-in-a-lifetime battle on LinkedIn

Ladies and Gentlemen, catch up on the action from when Wealth Dynamix, Synpulse and The Rudin Group hosted the ultimate battle: Client Experience takes on Operational Efficiency for the title of No. 1 Wealth Management Technology Investment. 

Some background to this bout:

While wealth managers always have (and always will) invest in technology aimed at improving the cost-income ratio, in recent years they’ve also channeled significant effort and expenditure into client-facing technologies to digitise and improve the client experience. And rightly so, 85% of HNWI’s want more digital interaction from their wealth manager.

But have relationship managers been overlooked in the drive to achieve digital transformation, despite their critical role in engaging and retaining clients? Around 20% of a relationship manager’s time is spent on repetitive, manual administration tasks. There are plenty of opportunities to invest in automation technology, achieve operational efficiency and redirect their time towards revenue creating, value-added tasks.

Who will win the battle for the budget: established champion Operational Efficiency or young pretender Client Experience? There’s only one way to find out.

Let’s get ready to rumble…

The Battle for Budget in Wealth: Client Experience Vs Operational Efficiency

The fact that wealth management firms must invest in their technology infrastructure is clear. Even for the few remaining doubters. The Covid-19 pandemic has also shone a penetrating light on the lack of technological capability of some firms. 

Across their advisors, clients and their broader business, where should a wealth manager invest now, how do they determine the focus and what do they gain from the investment? 

With so much change across various aspects of their business, how does a wealth management firm start the process, do they rip out and replace, do they build on what they already have, how do they determine whether to buy or build, how do they navigate and select from the growing marketplace of vendors and how do they deliver value beyond the immediate here and now?

These are some of the areas we explored in this webinar. Hosted by The Wealth Mosaic’s Co-Founder, Stephen Wall, and featuring Antony Bream, MD – UK, Northern Europe & Americas at Wealth Dynamix, Nikolai Hack, Head of Strategy & Partnerships at Nucoro, and Tessa Lee, Managing Director, moneyinfo, we discuss details on where a wealth management firms should invest in its technology infrastructure now and where, advisor focused, client focused, business focused or elsewhere.

WealthTech Talks: Advisor, Client, Business - Where to invest now?

Your invitation to watch a once-in-a-lifetime battle on LinkedIn

Ladies and Gentlemen, for one day only, Wealth Dynamix, Synpulse and The Rudin Group invite you to the ultimate battle: Client Experience takes on Operational Efficiency for the title of No. 1 Wealth Management Technology Investment. 

Some background to this bout:

While wealth managers always have (and always will) invest in technology aimed at improving the cost-income ratio, in recent years they’ve also channeled significant effort and expenditure into client-facing technologies to digitise and improve the client experience. And rightly so, 85% of HNWI’s want more digital interaction from their wealth manager.

But have relationship managers been overlooked in the drive to achieve digital transformation, despite their critical role in engaging and retaining clients? Around 20% of a relationship manager’s time is spent on repetitive, manual administration tasks. There are plenty of opportunities to invest in automation technology, achieve operational efficiency and redirect their time towards revenue creating, value-added tasks.

Who will win the battle for the budget: established champion Operational Efficiency or young pretender Client Experience? There’s only one way to find out.

Let’s get ready to rumble…

Every private bank and wealth manager need to improve client engagement, formulate more compelling prospecting campaigns and offer more personalised services that drive AuM growth. 

And although you may think that Client Lifecycle Management (CLM) is easier said than done, it doesn’t have to be that way.

•Do you fully understand what CLM is?
•Do you have the right tools for the job?
•Do you have full visibility of the client lifecycle, from end to end, via one single view?
•Is your service quality suffering due to the range of disparate systems required to manage customer interactions and records efficiently?
•Are you able to focus on client service and business development, without being distracted by complex, disjointed systems that fail to deliver best practice?

If you answer “no” to one or more of these questions, it is time to re-evaluate. 

The most competitive and agile firms are those with seamless front to back office capabilities that ensure compliance, increase operational efficiency and optimise cost-income ratio. 

Join Wealth Dynamix and Azqore on a webinar to discover what best practice CLM looks like, and how to integrate it with your core banking system within a single, unified solution that spans the entire front to back office.

When is a CRM not a CLM? When it’s a core banking system.

WealthTech

Wealth Management

Investment Management

Client Lifecycle Management

Private Banking

Relationship Management

Client Experience

Innovation

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When is a CRM not a CLM? When it’s a core banking system.

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