The Battle for Budget in Wealth: Client Experience Vs Operational Efficiency

Presented by

April Rudin, Global WealthTech Influencer

About this talk

Your invitation to watch a once-in-a-lifetime battle on LinkedIn Ladies and Gentlemen, catch up on the action from when Wealth Dynamix, Synpulse and The Rudin Group hosted the ultimate battle: Client Experience takes on Operational Efficiency for the title of No. 1 Wealth Management Technology Investment. Some background to this bout: While wealth managers always have (and always will) invest in technology aimed at improving the cost-income ratio, in recent years they’ve also channeled significant effort and expenditure into client-facing technologies to digitise and improve the client experience. And rightly so, 85% of HNWI’s want more digital interaction from their wealth manager. But have relationship managers been overlooked in the drive to achieve digital transformation, despite their critical role in engaging and retaining clients? Around 20% of a relationship manager’s time is spent on repetitive, manual administration tasks. There are plenty of opportunities to invest in automation technology, achieve operational efficiency and redirect their time towards revenue creating, value-added tasks. Who will win the battle for the budget: established champion Operational Efficiency or young pretender Client Experience? There’s only one way to find out. Let’s get ready to rumble…

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Wealth Dynamix provides market leading Client Lifecycle Management (CLM) solutions to the world’s top private banks, wealth and asset management firms. Our multi-award-winning, fully integrated, end-to-end digital CLM solution, WDX1, addresses the complex requirements of client acquisition, client engagement, digital onboarding, regulatory compliance, relationship management, and ongoing client servicing. Leveraging Microsoft’s industry leading Dynamics 365 platform, WDX1 delivers benefits throughout the whole client lifecycle and transforms the way firms manage client wealth and deliver client excellence.