4 Ways Wealth Managers Can Preserve Client Service When Remote Working

Presented by

Travis Morgans, Head of Consulting, Wealth Dynamix

About this talk

Never before has any world event triggered such a dramatic shift in working practices, as quickly and universally as the Covid-19 pandemic. In early 2020, almost overnight the entire global population of wealth managers, their colleagues and their clients became at-home remote workers. Wealth management firms who were already behind the curve on digital transformation, or had an inadequate business continuity plan, were overwhelmed by mission-critical operational and compliance difficulties. The result? Ineffective communication, substandard client servicing and uncertain regulatory compliance. Despite these challenges many firms have experienced substantial cost savings, which senior executives are keen to perpetuate into the future, and so remote working looks set to remain permanently – in one form or another. The prospect of remote working is fast changing from being a threat to an opportunity. Early indications are that wealth management, despite being a high-touch sector that thrives on personal service and face to face interactions, will follow suit. In this webinar we will discuss: - The role of technology in preserving client servicing quality - Operational efficiency and regulatory compliance throughout the Client Lifecycle Management (CLM) process - 4 practical tips for working remotely

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Wealth Dynamix provides market leading Client Lifecycle Management (CLM) solutions to the world’s top private banks, wealth and asset management firms. Our multi-award-winning, fully integrated, end-to-end digital CLM solution, WDX1, addresses the complex requirements of client acquisition, client engagement, digital onboarding, regulatory compliance, relationship management, and ongoing client servicing. Leveraging Microsoft’s industry leading Dynamics 365 platform, WDX1 delivers benefits throughout the whole client lifecycle and transforms the way firms manage client wealth and deliver client excellence.