Simon Winchester, VP for Sales, EMEA at Jumio & David McClelland
Enrolling new customers into the insurance sector is a balance between speed and security. Validating customer identity thoroughly is obviously vital. But validating swiftly can also significantly reduce customer drop-off in the application process. Speed also boosts customer confidence that the insurance organisation can move at the pace the smartphone generation expects from day one.
In a great example of adapting a familiar social technology to transform a previously manual process, Okta partners with Jumio to use facial recognition selfie-based authentication to replace knowledge-based authentication. Okta Adaptive MFA leverages Jumio’s biometric 3D face map as an incremental factor to offer both enhanced security and improved customer experience.
In this Web Seminar Simon Winchester, VP for Sales in EMEA at Jumio discusses with David McClelland how the collaboration with Okta came about and what the positive, immediate implications are for the insurance industry.