Samy Kamkar, Brooke Lierman, James Segil
The separation of physical and digital worlds leaves IT systems vulnerable to physical security breaches; today’s world requires a more holistic approach to security. This is true more than ever before, as the surge in remote working in 2020 has teams logging in from home in many locations, while their physical workplaces have less regular attendance that’s now moved to a scheduled rotation for teams to comply with social distancing density requirements. In their global deployment, Intercom uses Okta and Openpath to bridge the gap between physical and digital security, providing a frictionless and secure user experience regardless of where users are. Leveraging the open API architecture Openpath provides, Intercom was able to combine access control with their security suite including Openpath’s native integration with Okta to automatically sync users across the system making it quick and easy to issue or revoke credentials for both an improved security posture and an increased ROI. Giving customers the ability to synchronize users in real-time not only results in fewer vulnerabilities for physical access to locations, but also helps make sure that as new employees onboard in the company, they have quicker and more immediate access to the physical buildings they work in.