Name: The Future of Customer Experience
Start: 2022-11-15T11:00:00Z
End: 2022-11-15T11:00:21.000Z
Location: BrightTALK
Rating: 2

The most complete access management platform for your workforce and customers, securing all your critical resources from cloud to ground.

As cyber threats rise and remote working becomes more widely established, companies are accelerating their Zero Trust security projects to protect their systems, data and people.

To find out how far advanced their Zero Trust strategies are, Okta interviewed 700 decision-makers in Europe and around the world to find out the extent of their identity maturity, the Zero Trust initiatives they’re adopting next, and how Zero Trust is helping to secure their remote and hybrid workforce.

Listen to Okta’s Ian Lowe discuss key findings from the report and how organisations should best approach their Zero Trust strategy.

The State of Zero Trust Security

There is no one-size-fits-all solution for resiliency in the modern decentralized workplace. While some organizations may see this as a crisis, others have taken it as a challenge.

Leading companies are experimenting outside of the traditional processes for building a resilient workplace, instead forging paths towards inside-out security that supports today’s flexible, cloud-based work environment.

Tune in to this webinar, hosted by lead analyst of IDC European Future of Work Angela Salmeron, for a close analysis of how leading companies are building resilient work environments, and the challenges they're facing in implementing secure practices at every level of their organizations.

Building a resilient workplace of the future

If your business has goals that center around security and data privacy, D&I, workforce development, and helping with local communities, then an Environmental, Social, and Governance (ESG) strategy could be just what you need.

In this presentation, you will hear about each pillar of this strategy, and you will receive insights on exactly how to achieve your ESG goals and what it takes to achieve them step by step.

Whether it’s investing in renewable electricity, reducing power consumption, or building trust with your customers by truly living and working according to your company values

Embracing ESG Goals Through Hybrid Working

Digital technology solutions can pave the way for smooth and efficient customer experiences, but they can appear much better on paper than they are in reality.

Learn how understanding your customer’s perspective can be the key to unlocking service success in this expert discussion with a top IT architect.

Customer perspective

IAM is often thought of as only a means of authentication or verification. Today’s organizations are moving past this way of thinking and are beginning to treat Identity as a key component to the nature of digital business.

This webcast focuses on the important role identity management plays in building trust between and organization and their customers. Okta’s Eugenio Pace talks through his views on identity, why it is important, and why it is critical to the future of digital business.

Catch the full webcast to learn more about the growing importance of Identity management.

The Future of Trust is Identity-First

The world is no stranger to humanitarian issues. However, there are many organizations out there ready to help. In this video, you will hear how the Norwegian Refugee Council and its thousands of employees in over 30 countries are doing just that.

Whether it is economic development or helping out with the crisis in Ukraine and nearby Poland, they cannot achieve their goals of helping people without the right cybersecurity in place for their organization.

Watch more to learn about the great work they are doing and how they protect themselves digitally in an unstable world.

Customer Perspective

We traded emotions for push notifications and friends for followers,” warns identity advocate and investor Bianca Lopes. People’s concerns about the curated versions of themselves have trumped their concerns about who they really are, resulting in a troubling, messy state of the identity system.

Lopes breaks down the 4 ways this state of affairs came to be. Watch this video to learn about the internal changes for which Lopes advocates to rectify the identity system.

The Future Of Privacy

The Shift from Tool to Strategic - Identity's Place in the Modern Security Stack

People have traditionally viewed sustainability initiatives as being inherently opposed to business growth. However, today organizations are realizing that these initiatives, specifically environment, social, and governance (ESG) initiatives, can be seen as potential avenues for success.

In this webcast, Anthesis’s Charlotte Challis provides a succinct introduction to ESG, and talks through the different ways in which organizations can leverage ESG initiatives to grow their business while at the same time contributing to a more sustainable world.

Watch the full webcast to learn more about the principles of ESG and see what your business can gain by becoming more sustainable.

Why ESG is a Business Imperative

The rapid switch the hybrid and remote work has forced the issue of digital transformation, rapidly accelerating the rate at which companies adopt a fully digital architecture.

In this fireside chat webcast, Okta SVP Jon Addison and Generali CIO and head of IT Yanna Winter talk about the role that identity plays in the digital transformation journey.

Tune in to the full webcast and discover what industry experts have to say about the importance of digital transformation.

Fireside chat Future of Identity and Trust

Today’s customers are accustomed to an extremely streamlined and efficient interface. Because of this, many organizations believe they must sacrifice their security capabilities to satisfy customer’s needs.

In this webcast, Okta VP Kalpana Singh gives a talk on the misconception that security and user experience are inherently opposed to one another, and that improvements to one must come at the detriment of the other. Singh speaks as to how modern technology has removed the limitations that presented security, privacy, and user experience as mutually exclusive.

Watch the full webcast to see how you can improve your organization’s user experience without hindering security.

Security vs User Experience - A false choice

In recent years, the sophistication of account takeover attacks has significantly increased. Account fraud can take many forms, but identity and the technology that supports identity is at the heart of how organisations protect their customers and data from having their accounts taken over from malicious third parties. To strengthen cyber resilience, organisations should look at how they can reduce the attack surface, increase monitoring and explore possibilities of moving beyond the password.

Identity made easy with account takeover protection

Outdated approaches to identity and access management do not support smooth digital experiences. Today’s customers expect convenient access to digital services while being protected against personal data breaches. For that reason, companies are adopting strong customer authentication solutions to ensure that their customers and business are protected.

Identity made easy with stronger customer authentication

Working remotely has broken down a lot of traditional security perimeter approach that organisations have taken to having people access their corporate networks. With a massive increase in cyber-attacks, organisations are accelerating their transition to a Zero Trust Model to prevent unauthorised access and ensure that all users are continuously verified. Identity is the starting and foundational point for security, thus it plays a significant role in accelerating Zero Trust security adoption.

Identity made easy with Zero Trust Security

Rapid growth of pandemic-induced remote working has been a big driver for identity and IT modernisation. To keep up with the speed of digitalization, it’s important for organisations to move to newer technologies where possible. Using assessment tools like maturity model can help to identify what would be the next step in their modernisation journey. Modern identity solution allows companies to deliver an amazing user experience, ensure the right level of security, prove audit for compliance and last but not least it helps to measure their environmental impact.

Identity made easy with IT modernisation

As cybersecurity and IT landscapes continue to expand, keeping up with increasingly stringent data privacy and compliance regulations can be a major challenge - particularly in Europe. 
 
Among the hurdles cybersecurity and IT leaders need to overcome is the often confusing information surrounding the myriad decisions they need to make on their journey to compliance maturity. From exactly which new technologies to adopt, to which strategies enable both flexibility AND security, building the right roadmap to compliance success can be a complex and fraught journey.
 
In this webinar, Jack Poller, Senior Analyst at ESG and Ian Lowe, Head of Industry Solutions at Okta are here to help. Together, they’ll be diving deeper into the European compliance landscape and will be sharing essential insights and considerations for success.
 
Join them to learn:
- What the European compliance environment looks like today and how it’s changed over the last few years
- How automation is impacting the delivery of compliance initiatives 
- Why it’s essential that a compliance strategy supports the distributed workforce
- Why cloud is a ‘safe space’ and forms a central component of every compliance roadmap
- How to protect sensitive networks and the data they contain
- The industries most impacted by compliance regulations and which technologies have been instrumental in enabling them to develop robust compliance policies

What Is The Compliance Landscape Looking Like In Europe? A Deeper Dive

This webinar is for user experience, customer identity, security, IT infrastructure, operations and SecOps leaders seeking to drive better business outcomes by developing a plan for application modernization through customer identity management. Learn about:

Customer Identity & Access Management (CIAM) as a Business Growth Driver
Leveraging Identity Solutions to Establish Customer/User Trust
Shifting the Burden of Proof Away from the End User & Customer
Using Intelligence and Contextual Signals for Frictionless CX/UX

Okta and Auth0 present: Modern, Secure, Seamless Customer Experiences

What do customers want? Lead analyst at KuppingerCole Paul Fisher urges organizations to confront this question before developing technology. Customer first, technology second—this approach not only avoids friction, but also facilitates and secures customers.

In his presentation for Forum22 Europe, Fisher examines customer and business expectations, customer journeys, and approaches to customer experiences.

Access the video for Fisher’s guidelines for successful customer experiences, which he demonstrates through a personal example.

The Future of Customer Experience

Okta

Cloud Computing

IT Security

Network Infrastructure

Cloud computing has exploded over the past few years, delivering a previously unimagined level of workplace mobility and flexibility. The cloud computing community on BrightTALK is made up of thousands of engaged professionals learning from the latest cloud computing research and resources. Join the community to expand your cloud computing knowledge and have your questions answered in live sessions with industry experts and vendor representatives.

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The Future of Customer Experience

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