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RPA Zero to Hero: How to Rescue Your Bots

5 Fast and Smart Ways to Get Real Value from Your RPA Investment

The current economic landscape puts business leaders in a predicament: They must hit revenue goals under challenging conditions with less staff. As economic contraction pushes businesses to rely on automation, the need to effectively implement and/or scale Robotic Process Automation projects intensifies. But often, there is a lack of capacity and capability to do so.

Achieving a cost-effective RPA implementation requires that a company's strategic goals must shape the contours of its deployment. Now is not the time for a limited and ineffective commitment to RPA-driven automation. A recent Forrester survey shows up to 80% of RPA programs do not hit ROI targets because companies get stuck after deploying just a few bots. And, for those that commit to broad RPA programs, Deloitte says longer-than-anticipated bot implementations have delayed ROI.

For those that have not started leveraging RPA, there are questions as to where to begin. Others that have begun their RPA journeys are looking for ways to avoid problematic implementations and leverage best practices to scale.

During this webinar, we will share insights with business and technology leaders who must find RPA success and realize optimal ROI now. Our focus will be on the top five reasons RPA efforts fail and how to proactively mitigate risks and overcome challenges for each. Consider:

- Failure #1: Improper technical and infrastructure setup
- Failure #2: Inadequate implementation of a Center of Excellence concept or Operating Model setup
- Failure #3: Not following bot development and implementation of best practices
- Failure #4: Lack of skills and integration with IT strategy and resources
- Failure #5: Unclear strategic vision and evangelization of RPA

We will also cover our QuickStrike Assessment approach, which provides a rapid review of current plans and a defined path forward for remediation and ROI optimization.
Recorded Oct 15 2020 61 mins
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Presented by
Stephen Moritz, Chief Digital Officer and Raj Patil, RPA Practice Lead
Presentation preview: RPA Zero to Hero: How to Rescue Your Bots

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  • Achieving Observability for Security at 80% Reduced Cost Recorded: May 25 2021 51 mins
    J. Andreassen CEO, Elysium Analytics; C. Berry Dir. Analytics, Elysium Analytics; A. Kalasapudi Dir. Partnerships, Innominds
    How Innominds gained full security coverage at less cost and unified observability with Elysium Analytics.

    Data volume, variety and velocity made by systems and users have grown. Complexities of modern cloud applications have made the old ways of monitoring and managing apps inefficient with many visibility gaps. Demands are quickly moving past monitoring and simple troubleshooting, compliance and basic reporting toward holistic observability across an enterprise network.

    As machine-generated data grows, so is the cost of ingesting data. Lack of scalability, high operational overhead, expensive storage and license models of legacy solutions are driving up overall cost. Companies now must compromise on what data to collect and for how long to keep it.

    Without access to all your data, you limit your ability to know when something is wrong within the infrastructure and lack full context to understand why.

    Elysium Analytics platform, built on Snowflake, takes a data-first approach to observability. It helps cross-functional teams grasp and answer questions on what is going on in highly distributed systems. This is done by collecting and keeping all telemetry to explore, analyze, visualize and share data in one scalable data store. With this no-compromise solution, data collection and storage are not limiting factors.

    Join us to hear from Innominds about its data and observability challenges and how our platform helped to achieve its goals. We will give a live demo of how Elysium Analytics helped Innominds:

    • Achieve full security coverage at 80% less cost.
    • Build a modern data collection pipeline with pre-built data connectors for faster onboarding.
    • Enable all telemetry to be collected and kept.
    • Support more endpoint detection and response (EDR) use cases.
    • Get full-stack observability at scale.
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  • Modernizing Legacy Enterprise Applications for a Zero Trust World Recorded: May 20 2021 36 mins
    Don Bilbrey, Senior Cloud Architect, SSTech; Lee Markham, Engagement Consultant, F5; Greg Coward, Solutions Architect, F5
    Learn How Smart Companies Secure Their Legacy Applications by Simplifying Logins with Security Assertion Markup Language (SAML).

    As our clients—and the customers they serve—consume more cloud services integrated with legacy applications, the need for a unified cloud identity model and better security becomes vital. Managing access to critical applications and data based on complex architectures can be expensive and fraught with risk. Other trends that challenge business and IT leaders include:

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    • More rogue actors and increased security breaches, including severe penalties for those who fail to protect customer privacy and data.
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    During this webinar, you will learn how SSTech, in combination with F5 BIG-IP Access Policy Manager (APM), has helped customers overcome these challenges:

    • Centralizing identity and access control with application-aware policies.
    • Unifying access controls in one simple dashboard.
    • Saving costs by reducing multi-tier proxies.
    • Strengthening security through comprehensive endpoint posture and automated penetration testing.
    • Reducing website exposure with intelligent Forcepoint technology.
    • Achieving high performance at scale.

    We will share case studies about top performers overcoming challenges to secure their complex hybrid platform. F5 will co-host, demonstrating APM and providing specific recommendations and techniques in pragmatic terms.
  • Digital Marketer’s Dilemma: Find the Right Way to Balance Compliance & Tracking Recorded: Apr 22 2021 63 mins
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    A simple definition of consent is a person online has the “right” to allow or forbid strangers (e.g., advertisers, website publishers and other third-party technology providers) from collecting his or her personal data. This “right” sits at the center of most data privacy laws, such as GDPR and other privacy regulations spreading across the globe.

    In response, Google announced in early 2020 it will stop the use of third-party cookies in Chrome by 2022. Chrome is joining a growing list of browsers eliminating the third-party cookie as a tracking technology. This trend will make it more difficult to implement targeted digital marketing initiatives. And it reduces the ability to track and segment customers and prospects.

    How will your organization engage with your audiences, while respecting their privacy? Many organizations are struggling with what to do next. However, the elevated importance of consent, changes in advertising technology, inhibited tracking ability, and increasing regulations are challenges that can be overcome.

    Attend this webinar if you are looking to understand the three primary ways organizations are overcoming this challenge, which include the use of: data marketing firms (e.g., Epsilon and Merkle); customer data platforms (e.g., Acquia and BlueConic); and customer identity graphs. We will explain the criteria used to assess each of these solutions to make the right choice and enhance the ROI of digital marketing, which is privacy safe, yet targeting the right customers.

    Webinar participants will also learn about our QuickStrike Workshop, during which we:
    - Assess your ability to address consent compliance and data privacy requirements.
    - Review your current technology stack and how it supports customer identification, tracking and personalized digital marketing initiatives.
    - Identify a tactical plan for enhancing your ability to improve customer tracking and digital marketing ROI through the right approach.
  • Azure Arc: There’s No Pain with a Single Pane of Glass Recorded: Mar 4 2021 57 mins
    Eric Leonard & Don Bilbrey (SSTech) + Dan Jeffre & Tom Hatty (Microsoft)
    Managing the Chaos of Multiple Clouds and Diverse On-Premises Technology

    As we shift toward virtual infrastructure to take advantage of scalable resources and bleeding edge services in the cloud, it is still important to get as much value as possible from current on-premises infrastructure, which already has been bought and must be fully depreciated. Discarding thousands or, in some cases, millions of dollars in current infrastructure and going all-in on the cloud is infeasible for most organizations.

    However, keeping up on innovative technologies is a daunting task without using modern cloud services. Finding a happy medium was impossible until the recent release of Microsoft Azure Arc.

    Attend this webinar to learn how market leaders have cracked the code to build a Modernized Hybrid Platform, which successfully uses the latest cloud services, while fully realizing the value of on-premises infrastructure. Smart companies are taking advantage of Azure’s monitoring, security, scalability and modern services to reduce time and cost, as well as rapidly deploy, without throwing away invested infrastructure.

    We will share case studies about how top performers have overcome challenges building a Modernized Hybrid Platform. In pragmatic terms, specific recommendations and techniques will be described, which can fuel adoption, accelerate modernization and drive higher ROI for your current and future infrastructure environment.

    Through these case studies, attendees will learn how System Soft Technologies (SSTech) has blended a unique method with an automated hybrid platform to modernize our clients’ current Infrastructure, enhancing digital customer experiences and driving top-line growth.
  • How Small & Mid-sized Businesses Overcome Automation Barriers Recorded: Feb 25 2021 57 mins
    Steve Moritz, Chief Digital Officer, SSTech & Tom Helfrich, VP of Intelligent Automation, SSTech
    10 Easy Steps to Automate Your Business Without Breaking the Bank - As the sophistication of robotic process automation platforms has increased in recent years, so too has adoption.

    But this advantage has mostly been realized by large corporations, thereby making it even harder for SMBs to compete. Why? Lacking scale and expertise, smaller organizations have been challenged by the cost of development, maintenance , software and infrastructure, and therefore adoption has lagged.

    But the benefits of automation for SMBs are too compelling to delay any further, and lower costs are making automation widely more accessible to these smaller businesses trying to compete in unusual times of a pandemic.

    Are you a small or medium-sized business interested in automating your processes but are concerned about implementation costs and complexity? No need to worry. Getting started cost-effectively is a common concern. This webinar will provide insights and answers for those looking to get started automating key processes without breaking the bank.

    In this webinar, we will share case studies that explain the ten easy steps to develop a cost-effective strategy and execution plan for intelligent automation:

    1. Understand Intelligent Automation Basics
    2. Develop a Mission Statement
    3. Assess Your Organization’s Needs and Select Optimum Use Cases
    4. Develop Budget
    5. Select Technology
    6. Introduce Technology Accelerators
    7. Leverage Experts
    8. Fast-Track Implementation
    9. Provide Ongoing Support
    10. Plan the Future
  • Launch Your CDFI’s Grant Portal in Two Weeks Recorded: Feb 23 2021 67 mins
    Cal Fuerst, TDI Practice Lead at SSTech, Stephen Moritz, CDO at SSTech
    Learn How a No-Code Platform Rapidly Automates Distribution, Processing and Reporting.

    Pandemic-fueled economic relief has increased with multiple funding rounds from federal, state and local sources, yet diverse and complex requirements imposed on those tasked with distribution have been inconsistent. These complex distribution models have made it futile for small financial institutions to take part in their community’s release of economic aid.

    Funding organizations are facing growing scrutiny over distribution equity, process integrity, speed of execution and complex reporting. Many CDFIs find it daunting to distribute funds. If there’s a way to use technology for such complexities, then more CDFIs can act to serve their communities.

    This webinar will highlight how a small CDFI worked with System Soft Technologies to use a no-code platform, building a grant portal, back-end process automation and stakeholder reporting in weeks. Complex and fluid processing requirements were quickly coded and deployed to distribute grant funding of $60 million in less than 60 days, without internal IT resources.

    Most CDFI leaders know challenges remain and could worsen, as the U.S. Treasury provides more requirements for new funding. Here’s good news. This webinar will reveal the innovative technology and approach, positioning any CDFI to connect communities and businesses to incremental funding available soon.

    Learn how to take part and save resources now:
    - Leverage no-code technology to launch a portal in less than 10 days, with complex/fluid processing guidelines
    - Act on the U.S. Treasury’s directives from its webinar (2/18/2021)
    - Save over 14,000 hours of end-to-end processing resources when distributing
    - Position your organization to expand on funding opportunities with a flexible/automated platform enabled by no-code technology
  • Delivering a Differentiated Customer Experience in 90 Days Recorded: Feb 11 2021 63 mins
    Imran Riaz, Head of UX, System Soft Technologies & Stephen Moritz, Chief Digital Officer, System Soft Technologies
    Learn how to combine User-Centric Design with Powerful Automation to drive top-line revenue across channels.

    Today’s customers are accustomed to and demand a great user experience (UX), regardless of their preferred channel of interaction, which often spans the web, call center, social media, email and text.

    They want a personalized and compelling user interface (UI) across any device at any time. But unfortunately, not every organization has a customer experience that is intuitive, personalized and consistent across all devices and channels.

    These companies typically experience poor conversion rates, less than optimal returns on marketing initiatives, high customer attrition and brand equity issues.

    Most organizations are aware that the delivery of a compelling user experience is a critical form of customer engagement, which is crucial to growth and profitability.

    However, two fundamental blockers preventing the creation of UX/UI at scale are the absence of automation and the lack of resources. Digital customer projects take way too long and cost way too much.

    This webinar will provide deep insights, recommendations and case studies revealing how leading companies of every size and in every industry are using automation and a nimble user-centered design (UCD) process to move faster, reduce dependency on scarce resources and save costs in the UX design and UI development process.

    Using automation tools and UCD can help translate vision into code easier and faster. Attendees of this webinar will learn how advanced tools, automation and UX expertise are being leveraged to:
    - Streamline the UX design and enhance collaboration with stakeholders
    - Transition UX design artifacts into UI code, which can be built once yet delivered into multiple channels and device formats without modification
    - Test front and back-end functions and features across an exponential set of consumer consumption scenarios, spanning diverse device types, operating systems and browsers
  • How to Use Windows Virtual Desktop as a Business Differentiator Recorded: Jan 21 2021 50 mins
    Don Bilbrey, Senior Cloud Architect, SST; Will Ominsky, Channel Manager, Nerdio
    3 Ways a WVD Manager Helps You Thrive in a Post-Pandemic Economy

    During these times of economic and health uncertainty, many businesses have stopped dead in their tracks, as employees and customers are constrained from being onsite; limited in how they work, shop and interact. Many are confronting unclear demand and are looking to compress costs and be more agile. These challenges put the spotlight on IT to implement a remote work solution that is secure and cost-effective. Many are finding that Windows Virtual Desktop (WVD) is the solution they need now.

    WVD is a desktop and application virtualization service powered by Microsoft Azure. It can be easily deployed to help maintain data sovereignty, prohibit data loss and strengthen security, all without deploying hardware or a virtual private network (VPN).

    WVD Manager could be a critical tool for your organization to survive and prosper. With it, organizations can rapidly and effectively support a remote workforce, protect data integrity, improve productivity, increase security and compliance, and reach operational and cost efficiencies.

    Attend this webinar to gain a foundational understanding about how to design and implement a WVD Manager strategy fast and effectively for your organization. Business leaders and IT professionals will specifically learn how to implement a WVD Deployment and Management Model, which can:

    - Boost employee productivity and collaboration for onsite, remote or hybrid workforces
    - Reduce costs for IT infrastructure, hardware and network, including Azure consumption
    - Enhance security, control and compliance

    Webinar attendees will be given three specific techniques to achieve a better implementation of a Windows Virtual Desktop solution, which will support a more agile business that can grow through innovation, optimization and scale.
  • Drive Digital Customer Experiences with a Modernized Analytics Platform Recorded: Jan 14 2021 57 mins
    Stephen Moritz, CDO, SST; Don Bilbrey, Senior Cloud Architect, SST; Chris Berry, Director of Security Solutions, Elysium
    4 Ways Smart Companies Overcame Legacy Platform Challenges to Survive and Thrive:

    A global pandemic has challenged organizations to provide customers the personalized experiences they need. Compounding the problem is that critical data underpinning customer engagement is often not integrated, harmonized or automated to deliver the analytical insights required to initiate, maintain and extend customer relationships.

    But there is good news! Attend this webinar and learn how market leaders have cracked the code to build a Modernized Analytics Platform, which successfully uses artificial intelligence (AI) and harmonized data to automate the delivery of predictive and prescriptive customer insights.

    We will cover the four hurdles that can constrain organizations from using data as a competitive weapon, including architecture complexity, data inconsistency, lack of automation, and insufficient business clarity.

    We will also share case studies on how top performers have overcome those challenges building a Modernized Analytics Platform. Specific recommendations and techniques will be described in pragmatic terms, which can fuel adoption, accelerate modernization, and drive higher ROI of data and analytics investments.

    Reflecting on these case studies, you will learn how System Soft Technologies (SSTech) has blended a unique method with an automated data platform to modernize our clients’ analytics capabilities to enhance digital customer experiences and drive top-line growth.

    You will also discover how our SSTech Modernized Analytics Platform QuickStrike has allowed our clients to stimulate a Data and Analytics Platforms Migration program through specific and executable recommendations, delivered in weeks.
  • Cutting Through the Hype of Hyperautomation Recorded: Jan 7 2021 60 mins
    Stephen Moritz, Chief Digital Officer, SSTech & Thomas Helfrich, VP, Intelligent Automation, SSTech
    5 Ways to Make RPA More Intelligent, More Automated, More Capable of Transforming Any Organization.

    Organizations are aggressively exploring technology-driven automation to offset operational and financial challenges arising from the pandemic. For many, RPA-based bots have been employed to automate high-volume, repetitive and simple processes. But the scope and complexity of what can be tackled remains limited. Automating the type of processes that have historically been the province of “knowledge workers” has remained elusive.

    In response, there’s been an ever-increasing amount of hype around hyperautomation (aka intelligent automation) as the answer to this dilemma. Gartner has named hyperautomation as a Top 10 Strategic Technology for 2020. Yet, there are still too many organizations that are challenged to extend bot capabilities for complex tasks and are wondering if intelligent automation is more hype than reality.

    Attend this webinar to learn through case studies how leading companies are finding tangible ways to hyperautomate complex processes. Five examples will be provided showing how intelligent automation has been successfully implemented to:

    - Interpret human speech
    - Understand digital images
    - Identify patterns in data
    - Automate design and development of Robotic Process Automation
    - Integrate bot activity across disparate applications and data sources

    Intelligent automation is not just hype. Intelligent automation is driving operational efficiency, uplifting revenue and enhancing customer engagement.

    Webinar attendees will understand why that’s the case and be provided real-world and practical information on how to “intelligently” automate complex processes for powerful ROI outcomes.
  • Tackling the Cloud: Five to Thrive Recorded: Dec 10 2020 58 mins
    Stephen Moritz, Chief Digital Officer, SSTech and Don Bilbrey, Senior Cloud Architect, SSTech
    For many executives, the Cloud is no longer a nebulous technical concept, but has become critical to achieving business goals, especially in the midst of a global pandemic.

    But unfortunately for many, their cloud journey has not fulfilled on expectations.

    Cost optimization, comprehensive security and expeditious execution of cloud migration can be competing objectives, further frustrating leadership’s perspective on the cloud.

    If you focus on speed to the cloud, you may have to give up on cost savings. If you move too fast, then you may leave yourself vulnerable to security breaches and not capture the savings.

    Sounds kind of daunting, doesn’t it?

    Well, don’t pull the plug just yet, as this webinar will provide five specific techniques that will help you get your cloud initiatives back on track.

    You will learn about how to achieve cost optimization, accelerate migration timeframes, and enhance application/data security.

    Leaders from the Cloud Practice of System Soft Technologies (SSTech) will amplify on specific client examples and describe the top five cloud optimization techniques that have successfully delivered the cloud results that executives were promised.

    You will also learn about the SST Cloud Optimization QuickStrike that has allowed clients to galvanize a cloud remediation program through specific and executable recommendations, delivered in weeks.

    The pandemic has challenged business models and fortified the need to effectively execute cloud migrations to save cost, enable business agility, and reinforce critical security and compliance requirements. Your cloud program can’t fail right now. Attend this webinar to learn how your cloud program can thrive.
  • Microservices: Retiring the Monolith Recorded: Nov 12 2020 52 mins
    Don Bilbrey, Senior Cloud Architect, SSTech & Anil Kumar, Senior Software Architect, SSTech
    5 Steps to Put Microservices in Action Now for Business Agility, Efficiency, Resiliency, and More Revenue.

    Google, Amazon and Facebook have run microservices for more than a decade, influencing 77% of organizations to adopt microservices, with 92% experiencing success, according to a recent O’Reilly survey. And, with microservices projected to grow globally at a 22.5% rate through 2025, microservices over monolithic architectures must be carefully considered.

    About this Webinar
    During this webinar, we will provide decision-makers and IT professionals a foundational understanding of how the building blocks of containers, APIs and scalable cloud infrastructure can be used to develop a strong microservices strategy for your organization to address crucial business challenges with agility, efficiency, resiliency and revenue growth.

    To help get products to market rapidly and create a robust debugging strategy, you will specifically learn about:

    Single Responsibility Principle. When one, and only one, capability is provided by a service.

    Isolation. Building and maintaining a single capability, without impacting other functions.

    Autonomy. Microservices are autonomous, so users can choose to accept or reject the promise offered by a provider but cannot direct it to behave in a particular way.

    Data Encapsulation. Microservices capture the data (or state) and behavior as a single unit, and persistent data for each service must be private, allowing user access to the data only through its published interfaces or APIs.

    Inter-process Communication. Microservices interact with each other to fulfill a user’s request or perform a business function.

    We will also cover our QuickStrike Workshop, which delivers a rapid review of your architecture and a defined plan forward for true business transformation, encompassing IT, processes, people and culture.
  • RPA Zero to Hero: How to Rescue Your Bots Recorded: Oct 15 2020 61 mins
    Stephen Moritz, Chief Digital Officer and Raj Patil, RPA Practice Lead
    5 Fast and Smart Ways to Get Real Value from Your RPA Investment

    The current economic landscape puts business leaders in a predicament: They must hit revenue goals under challenging conditions with less staff. As economic contraction pushes businesses to rely on automation, the need to effectively implement and/or scale Robotic Process Automation projects intensifies. But often, there is a lack of capacity and capability to do so.

    Achieving a cost-effective RPA implementation requires that a company's strategic goals must shape the contours of its deployment. Now is not the time for a limited and ineffective commitment to RPA-driven automation. A recent Forrester survey shows up to 80% of RPA programs do not hit ROI targets because companies get stuck after deploying just a few bots. And, for those that commit to broad RPA programs, Deloitte says longer-than-anticipated bot implementations have delayed ROI.

    For those that have not started leveraging RPA, there are questions as to where to begin. Others that have begun their RPA journeys are looking for ways to avoid problematic implementations and leverage best practices to scale.

    During this webinar, we will share insights with business and technology leaders who must find RPA success and realize optimal ROI now. Our focus will be on the top five reasons RPA efforts fail and how to proactively mitigate risks and overcome challenges for each. Consider:

    - Failure #1: Improper technical and infrastructure setup
    - Failure #2: Inadequate implementation of a Center of Excellence concept or Operating Model setup
    - Failure #3: Not following bot development and implementation of best practices
    - Failure #4: Lack of skills and integration with IT strategy and resources
    - Failure #5: Unclear strategic vision and evangelization of RPA

    We will also cover our QuickStrike Assessment approach, which provides a rapid review of current plans and a defined path forward for remediation and ROI optimization.
  • Modernize Your Business Through Rapid Application Development Recorded: Sep 10 2020 61 mins
    Steve Moritz, Chief Digital Officer, SST & Ashok Yarlagadda, CTO, SST & Venkata Tumma, Solutions Architect, SST
    3 Tangible Ways to Deploy Software Faster & Drive Business Agility During Challenging Times

    With no return to pre-pandemic normal in sight, business leaders are feeling the heat to modernize their digital experiences in order to connect a distributed workforce and improve customer loyalty in an online-amplified world. Accelerating software development to provide these experiences is critical, yet more often than not, business leaders must confront delayed timelines that jeopardize sustainability.

    While resource gaps and ever-increasing backlogs tend to be the norm, it just might be your application development approach that is the major problem. Why continue to gamble on a development approach that is failing? Might there be a better way?

    There are many robust digital technology tools now available to drive transformation. Methodologies have evolved to emphasize agility and faster deployment. Yet, these “developments” have had little impact on the problem that software development takes way too long. In this webinar, we’ll walk you through three high-impact accelerators, so you can meet the escalating technology needs of employees and customers:

    - Automated Software Development Platforms – Use of low-code / no-code software development and Robotic Process Automation (RPA) platforms
    - Partnership with an Expertise as a Service (EaaS) Partner – Integrate internal teams seamlessly with external experts to close skills gaps and add needed capacity in real-time
    - Source Code Repositories: Leverage code-based assets (open source and others) that already exist

    Webster defines acceleration as “the act or process of moving faster or happening more quickly”. If you’re not accelerating, then it’s likely your competitors are. Don’t lose the race.

    Attend this webinar where we’ll provide explicit details and case studies of how organizations of various sizes have been able to implement these accelerators and prosper during challenging times.
  • Five Ways to Revolutionize Business Models Through Microsoft Azure Cloud Recorded: Aug 6 2020 60 mins
    Steve Moritz, Chief Digital Officer & Eric Leonard, Microsoft Practice Lead & Don Bilbrey, Senior Solution Architect
    If you think the “cloud” is solely a technical strategy to cut IT costs, then you are wrong. Attend this webinar and learn how organizations (maybe your competitors) are leveraging Azure to thrive.

    About this Webinar
    Unprecedented and uncertain times call for senior leaders to find near-term and practical ways to optimize business processes, expand revenue sources, and implement digital innovation.

    Organizations can’t survive by only cutting costs, reducing headcount, and shuttering operations. Yes, it is practical and achievable to enhance business operations through the migration and expansion of Azure Cloud Services.

    While many leaders may think that the cloud is an effective way to quickly eliminate fixed costs for infrastructure, we will illuminate how top line, customer engagement, and product expansion can be achievable outcomes as well. This webinar will be of interest to the C-Level Executives who want to hear real-life examples of how Microsoft Azure Cloud has supported tangible business transformation.

    As a business or technology leader, you will gain meaningful knowledge and tangible ideas as we thoroughly review these case studies (and others) of how Azure Cloud Services has been used by a:

    - Health Care firm to design and deliver new services to an expanded geographic market, with lower costs and higher margins to drive an increase is product revenue of 18%

    - Global Telecommunications company to leverage Azure Artificial Intelligence and Machine Learning to implement a customer attrition proactive strategy that cut attrition by 15%

    - A security analytics business migrated an on-premise implementation of its technology to Azure to enable a Security Analytics as a Service business model, greatly increasing total addressable market, value proposition and revenue

    Webinar attendees will also gain insights on an approach for defining a roadmap for Azure transformation, from business ideation through technical architecture design and migration.
  • Why Senior Business Leaders Need to Embrace a Low Code / No Code Platform Now Recorded: Jul 21 2020 63 mins
    Steve Moritz, Chief Digital Officer, System Soft Technologies & Cal Fuerst, VP of Sales and Operations, Citizen Developer
    These are difficult times for Executives as they look to forge sustainable business models that can adapt to the reality of prospects, customers, and employees being home-bound and geographically remote.

    What will separate the winners from losers as we adapt to the “new normal” caused by the pandemic and related economic challenges? The Answer: the ability to implement innovative technology in an agile, and rapid timeframe as delivered via a low-code / no-code platform.

    The content provided in this webinar will be of interest to business and technology leadership as we cover real-life examples of software solutions developed with the Citizen Developer’s low code / no-code platform. Case studies will be explored that cover the business agility, speed to market, and highly secure aspects of software delivered to serve customers, connect employees, and drive top line.

    We will cover important information about the Citizens Developer platform that will be meaningful to business and technology leaders:

    - What is a low-code / no-code platform and why it has become a business weapon for many organizations
    - How the platform can address the technology skills gap that most clients confront
    - How quickly software can be developed to support business agility and innovation
    - How security and scalability are addressed through cloud deployment
    - How to assess potential high-value use cases and roadmap for rapid implementation
  • Optimize Your Organization with Microsoft Teams and Conquer the Next Crisis Recorded: Jun 30 2020 63 mins
    Steve Moritz, Chief Digital Officer, System Soft Technologies & Eric Z. Leonard, Microsoft Practice Lead, SST
    The last few decades have unfortunately seen the advent of multiple crises, each with different causation spanning health (pandemic), economic (mortgage melt-down), and geopolitical (terrorism and 9-11). While each crisis has been unique, the negative consequence on business operations has been profound, dramatic, and quantifiable. That is the bad news.

    Yet, the good news is that technology continues to increase its ability to serve as an enabler to mitigate risk, quick-start business operations, connect employees, and engage customers in the face of confusion and disruption. The even better news is that Microsoft Teams continues to expand its footprint of value and has never been more relevant and applicable to organizations confronted by the most recent health challenge.

    During this webinar, we will walk participants through five specific business challenges currently impacting organizations. For each, we will highlight the challenges that organizations must address right now to survive and prosper. As well, we will identify specific capabilities of Microsoft Teams and provide practical advice about how to implement and leverage the platform to optimize organizational performance.

    The webinar will conclude with practical guidance on how to get started with prioritization and implementation efforts across all five areas.
  • The 6 Critical Technologies You Need for the Post-Pandemic economy Recorded: May 28 2020 62 mins
    Steve Moritz, Chief Digital Officer, System Soft Technologies & Eric Z. Leonard, Microsoft Practice Lead, SST
    COVID-19 has precipitated an economic crisis that is forcing companies to confront uncertainty like never before:

    - How to align operating costs with a dwindling top line
    - How to support remote and virtual workers who may never return to classic, physical office space, but still must collaborate and perform at high levels
    - How to manage capacity (people, hardware and software) with demand forecasts being so fluid and uncertain

    This webinar will identify six specific technology solutions that every company must consider to address these challenges, spanning e-commerce, digital workplace, robotic process automation, cloud deployment, and security frameworks.

    Tangible examples will be provided on how these critical technologies can be quickly put into practice and implemented in scalable ways to align with an uncertain future.
  • The Future of DCX Recorded: Apr 28 2020 59 mins
    Steve Moritz, Chief Digital Officer, System Soft Technologies; Andrew Vincent, Creative Director, System Soft Technologies
    Exceptional customer experiences are the expectation in 2020. Zoom, Netflix, Apple, Amazon, and other category leaders know this and have built strong business models around customer experience best practices.

    Personalized interfaces across all channels and devices presented with simplicity and speed are now table stakes. Doesn’t sound like a revenue-driver or key differentiator? How often have you decided to use a service or buy from a company because of a seamless customer experience across physical and digital channels?

    Positive experiences lead to a positive perception of the product and company, loyalty and word of mouth. That’s why companies that emphasize a robust digital customer experience (CX): …

    - Average 60% more profitability than their competitors
    - Have dedicated budgets for automating their customer experience to enhance customer insights
    - Were 3-times more likely to achieve their goals in 2019 (Econsultancy)
    - Know that 60% of loyalty is based on CX (and not brand or price) (Gartner)
    - Understand that two-thirds of consumers find a positive brand experience more influential in their buying decisions than great advertising (PwC)
    - Make artificial intelligence a high priority and 36% are already using it to enhance CX (Econsultancy)
    - To enhance CX, are more than 9X likely to integrate data from multiple sources, analyze customer interactions across channels, and engage customers across channels (Pointillist)
    - Invest in truly understanding customers via customer data platforms and real-time decision engines (Pega)

    But how do you budget for and measure CX? What are the right ways to prioritize and manage your company’s CX efforts? Which technologies should you use? What are the current and future trends you should consider or implement?

    We’re going to answer these questions and other related questions on April 28 with some experts that are happy to share best practices and go over some real-life examples.
  • Drive Employee Productivity Through The Digital Workplace Recorded: Mar 31 2020 61 mins
    Troy Trudel, Vice President Alliances, Akumina & Steve Moritz, Chief Digital Officer, System Soft Technologies
    Providing a collaborative platform for employee engagement and productivity has never been more important than now. Global health concerns are forcing organizations to try to operate normally while employees become more dispersed and distracted. This applies regardless of industry, company size or geography.

    So what is needed now? To avoid significant future challenges for operations and financial results, organizations must find creative ways to enhance employee engagement, connect people, automate processes, and boost productivity. The answer: A digital workplace that delivers a personalized employee experience for a distributed workforce.

    Attend this webinar and learn:
    - What is a best-in-class digital workplace
    - How it boosts productivity, reduces attrition, and enhances engagement and collaboration
    - How to introduce a personalized and self-curated digital employee experience

    You will also gain insights on:
    - How best to support remote workers
    - Why retention still matters
    - How robotic process automation plays into the solution
    - How productivity influences business growth
    - How employee engagement affects productivity
    - How to start with the design and deployment of a modern digital workplace experience
Accelerating Innovation
System Soft Technologies provides clients across multiple industries with cost-effective, innovative IT consulting services and solutions. We build client relationships around a collaborative business approach to solve their most difficult IT challenges. We have been widely recognized for our collaborative, client-centric approach to business, as well as our passion for excellence, both of which have resulted in significant yearly growth.

With over 700 highly-trained professionals and offices throughout the US, Canada, and India, we provide a sound, geographically-advantageous partnership for fulfilling onsite client projects. We also utilize an offsite model to manage client costs.

Rapid innovation and application development make up the foundation of our business model. Our solutions combine the latest technologies, training, consulting and technical support. Our portfolio consists of technical project support and consulting services. Our Innovation Labs builds leading-edge products to address unmet critical needs we identify across our broad client base, such as Elysium Analytics cybersecurity and Delphian Trading predictive investment analytics.

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  • Live at: Oct 15 2020 6:00 pm
  • Presented by: Stephen Moritz, Chief Digital Officer and Raj Patil, RPA Practice Lead
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