Free webinars designed to provide small business owners with knowledge and trends to help your business grow.

Verizon Presents: Welcome to the New Workplace, Webinar #13 - Customer and Employee Appreciation­ - the Gift that Keeps on Giving

It's the most wonderful time for strengthening connections. The holidays are a great time to nurture your customer and employee relationships. Get in the spirit with experts Crystal Washington and Susan Frew. 

Topics Include:

• Consumer behaviors that are defining this year's holiday season
•	Smart ways to share goodwill and warmth with clients
•	Creative ways to recognize and motivate employees

Meet your speakers -
 
Susan Frew: President of Sunshine Plumbing and Business Growth Expert 
Crystal Washington: Tech Strategist, Futurist

Verizon Presents: Welcome to the New Workplace, Webinar #13

Verizon Presents: Welcome to the New Workplace, Webinar #12: Empowering Your Mobile Workforce with Smart Technology

In this webinar our experts will explore how wireless field solutions can help your teams work smarter. 

Learn how to optimize field communications with Push to Talk Plus 
- Enhance workflows and dispatches
- Facilitate near real-time responsiveness
- Enable teams to share data quickly and easily 

Learn how to streamline field operations with Field Force Manager 
- Accelerate productivity 
- Improve field coordination and customer service
- Track locations and support urgent dispatches 

Meet your speakers - 

Steve Moses, Motorola Solutions, Channel Sales Manager
Naama Mendes, Ignite Tech, Product Manager

Verizon Presents: Welcome to the New Workplace, Webinar #12

Verizon Presents: Workforce of the Future: A webinar series Are You Delivering a Culture of Service?

In these challenging times for the travel and hospitality industry, how can businesses create a culture of service to keep guests satisfied? And how should they prepare for an increasingly digital future?

Find out in our upcoming webinar featuring Horst Schulze, Founding President and COO of Ritz-Carlton. He and our host, Ron Insana, will discuss:

- What it means to create a culture of service, especially during a time of uncertainty and change
- How successful businesses have approached health, safety and regulation adherence while also delivering satisfying experiences
- How to keep employees motivated in the face of new concerns or service “hiccups”
- Which digital transformation technologies hospitality businesses should be exploring

Meet your speaker and host: 

Horst Schulze, Legendary former hotelier renowned for creating a culture of service 

Horst Schulze, a founding member of The Ritz-Carlton Hotel Company, established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment. 

Ron Insana, Sr. Analyst and Contributor to CNBC and MSNBC 

Ron Insana has spent nearly three decades as a highly respected business journalist and money manager. He’s written for Money magazine and USA Today and has hosted two nationally syndicated radio programs.

Verizon Presents: Workforce of the Future: A webinar series, Episode #7

Verizon Presents: Welcome to the New Workplace: Serving up great food service experiences, even when uncertainty’s back on the menu

Join business coach and entrepreneur George W. Tinsley, Sr. in this interactive webinar as he serves up tips for delivering great food service experiences in these changing times. He will share how to:

- Navigate ever-changing rules
- Support mandates while supporting your staff
- Combine safety with service to build customer loyalty 

Meet your speaker: 

Who: George W. Tinsley, Sr - CEO of PenGeo, Inc. and Tinsley Family Concessions, Inc. 
Mentor Motto: #TurningObstacles2Opportunities
Loves: Senior Basketball Competition

Verizon Presents: Welcome to the New Workplace, Webinar #11

Verizon Presents: Welcome to the New Workplace: Are We Headed for a U-Turn? 

Join us as Seth Mattison speaks on what it takes to support your team and serve customers as new rules emerge and uncertainties return. Seth will share how you can: 

- Navigate new regulations and restrictions 
- Keep employees productive and customers cared for
- Handle old stressors and cultivate a positive mindset 

Meet your speaker,
Seth Mattison:

Who: Founder and Chief Movement Officer of FutureSight Labs
Latest article: Leading Leaders, Leading from Home
Loves: Tacos and a good dance party

Verizon Presents: Welcome to the New Workplace: Are We Headed for a U-Turn?

Verizon Presents: Welcome to the New Workplace: The Importance of Impressions

Top Business coach and author Susan Frew breaks down what it takes to make positive business impressions in today's world. Here’s what Susan will share:

• The first rule in creating impressions
• How to stand out in a crowded field
• Her secret ingredient in marketing

Meet your speaker,
Susan Frew.

Who: Business coach, entrepreneur and speaker
Last book read: Built to Sell by John Warrillow
Loves: CrossFit and sushi

Verizon Presents: Welcome to the New Workplace, Webinar #9

Join us for the next webinar in our Welcome to the New Workplace series: Social Media Strategies for Small Businesses. Top social media strategist and author Mari Smith joins us to explore platforms and trends - how to use them to connect with customers. 

Here's what you can expect from the webinar: 

•	The latest social media marketing tactics and tips
•	Creative ways to tell your story
•	A plan to measure results and success

Meet your speaker, Mari Smith

Who: Social media thought leader, author and speaker
Latest article: Top Agency Video Success Secrets for Facebook and Instagram Funnels
Loves: Baroque music radio

Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media

Verizon Presents: Welcome to the New Workplace, Webinar #8

Verizon Presents: Welcome to the New Workplace: A Security Checklist for Small Businesses 

Join us as Security insider John Loveland shares critical tips in our next webinar. Here's what you'll take away:
•	A small business security checklist
•	An action plan to help secure weak spots
•	Updated security policies for employees

Meet your speaker: John Loveland, Global Head of Network and Cybersecurity Marketing, Verizon Business. 
Latest article: Coronavirus brings cybersecurity aspect of Business Continuity planning into sharp focus
Loves: Coaching Little League Baseball

Verizon Presents: Welcome to the New Workplace, Webinar #7

Welcome to the New Workplace, a future-focused webinar series, is brought to you by Verizon. Join us for our 6th installment, "The Price is Right...Right? As acclaimed author Rhonda Abrams provides you with expert tips to help you set the right price for your valuable services. 

Key takeaways will include: 

- Price setting is a challenge for established businesses and new ventures alike, especially in today's world
- Entrepreneurs can take advantage of the dramatic changes that have taken place in consumer behaviors 
- Be ready for the conversations your business should have about capital, funding and other financials pre-launch 

Meet your speaker & host:

Rhonda Abrams is an author, entrepreneur and USA Today columnist who has been named a "Top 30 Global Guru for Startups" 

Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media.

Verizon Presents: Welcome to the New Workplace, Webinar #6

Welcome to the New Workplace, a future-focused webinar series, is brought to you by Verizon. Join us for our 5th installment, "Retail Reimagined," as founder and chief creative officer of Coal and Canary, Amanda Buhse joins us to explore how technology is reshaping retail in today's World. 

Key takeaways will include:

• Where the retail experience stands today and what the future looks like for physical stores
• How the need for safe yet socially interactive connections has grown along with omni-channel strategies
• The new tech that can help drive the experiences customers crave in tomorrows world

Meet your speaker & host:

Amanda Buhse is the founder and Chief Creative Officer of Coal and Canary. She's also worked as a marketer for companies both large and small in retail and more. 

Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media.

Verizon Presents: Welcome to the New Workplace, Webinar #5

Welcome to the New Workplace, a future-focused webinar series, is brought to you by Verizon. Join us for our 4th installment, "Small Business Change Makers," as Technology Strategist Crystal Washington joins us to explore change that worked for businesses like yours. 

Key takeaways will include:

• How to rethink the way your small business operates, communicates and offers value
• How to ensure your workforce is flexible and has the right tools to function securely from anywhere
• How to implement adoption plans so you can transition to new technologies and stronger networks

Meet your speaker & host:

Crystal Washington is a technology strategist, one of Forbes' 50 Leading Female Futurists, and the author of the books "One Tech Action" and "The Social Media Why"

Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media.

Verizon Presents: Welcome to the New Workplace, Webinar #4

Welcome to the New Workplace, a future-focused webinar series, is brought to you by Verizon. Join us for our third installment, "What's on the Horizon for Construction?," as expert Natalya Cappellini joins us to explore new trends and opportunities shaping the construction world.

Key takeaways will include:

• Strategies that connect workforces from design firm to suppliers and the job site
• New solutions including digital collaboration, scanning, wearables, drones, and more
• The importance of security while staying connected in real time during projects

Meet your speaker & host:

Natalya Cappellini is a construction expert, the founder of Curato, and a popular TV contractor who's worked with HG TV's Build Me Up and Animal Planet's Animal Cribs.

Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media.

Verizon Presents: Welcome to the New Workplace

Welcome to the New Workplace, a future-focused webinar series, is brought to you by Verizon. Join us for our second installment, "Big leaps for small businesses." In this interactive webinar, we will explore how small businesses can evolve to meet new workplace challenges and opportunities. 

Key takeaways include: 

•	Ensure your approach to cyber security is holistic with dedicated resources
•	Transform your approach to helping employees with your customer journey
•	Put empathy into action to build a sense of community for remote workers

Meet your speaker & host:

Sophie Wade is a workforce innovation specialist, founder of Flexcel Network, speaker, author, and authority on future-of-work issues

Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media

Welcome to the New Workplace, a future-focused webinar series, is brought to you by Verizon. Join us as we kick off the series with Seth Mattison and Ramon Ray for "Making it Work" an interactive webinar where we explore how to support your remote employees' well being.

Webinar series key takeaways:
- The technology you need to build team connection and engagement
- How your employees' mental health affects the health of your business
- What this past year has taught us about workplace relationships

Meet your speaker & host:

Seth Mattison is Founder and Chief Movement Officer of FutureSight Labs
Host Ramon Ray is an entrepreneur, author and speaker, as well as the founder of Smart Hustle Media

Videoconferencing can go further the company meetings - it can also help support your customer base and your bottom line. 

Watch to see how Amicus Therapeutics leveraged BlueJeans to continue their vital medical work.

Creating real connections with virtual customers, Featuring Amicus Therapeutics

Our Family Encounter & BlueJeans by Verizon

Big ways to digitize your small business.
Shifting your brick and mortar to the virtual marketplace?
Want to support your customers and your bottom line?

Tune in to see how Our Family Encounter used BlueJeans to create their 100% virtual, small business.

Making video conferences work harder for your business

Making Virtual Meetings Feel More Personal - A conversation with Opus Interactive.

A webinar series brought to you by BlueJeans, by Verizon.

Making Virtual Meetings Feel More Personal

Rhonda Abrams is an author, entrepreneur and USA Today columnist. An expert on small businesses, her new book, “Now What?!” focuses on how to recession-proof your business. Join us as she shares how you can start and keep your business lean with smart advice you can use now. Plus, the first 500 people to sign on to the live webinar will receive a free e-copy of Rhonda’s new book*!

You’ll learn how to cut waste and make the most of every dollar by:

Cutting costs — Know what costs to cut and what to keep
Firm negotiating — Set the terms of your lease and consider going virtual
Managing inventory — Strategically reduce your inventory and save

*This offer excludes webinar participants within the public sector.

Staying lean, staying strong: A small business survival guide.

Set your small business apart by creating amazing customer experiences. Shep Hyken will break down his six “Convenience Principles” to improve your customer satisfaction and create fierce loyalty.

The key to fierce loyalty: An amazing customer experience.

Customer Advocacy

Customer Care

Customer Engagement

Customer Experience

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

The key to fierce loyalty: An amazing customer experience.

Presented by

About this talk

More from this channel