Vijay Shankar, Principal Solutions Consultant, Freshworks Inc
ITSM best practices have known to deliver well-defined, repeatable IT processes, minimize service outages, lower IT costs, and drive higher returns on IT investments. ITIL is one of the leading frameworks which has helped global organizations by giving comprehensive, practical, and proven guidance to follow ITSM best practices and achieve their goals.
In the fourth edition of this framework, built on the combined expertise of over 30 years, the focus is around value creation, rather than just service delivery. Its emphasis is on supporting the creation and delivery of IT services based on the organization’s specific objective and needs within the scope of its customers, business, and industry.
In this webinar, we explore how technology can enable you to achieve your goals by aligning with the ITIL 4 framework. Key learnings include;
1. Overview of ITIL 4 and potential impact
2. Technology enablers that drive ITSM best practices
3. Case Studies of successful ITSM transformation