Self-service 1.0 - A simple self-service implementation framework

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Presented by

Sanjeev NC, Product Evangelist, Freshworks Inc

About this talk

It is no secret that organizations struggle with self-service adoption. Most ITSM software implementations revolve around workflows and processes and self-service is usually limited to a well designed (rarely) portal. There is minimal guidance on how to approach self-service implementation. In this talk, Sanjeev will talk about a framework he built that will help ITSM practitioners succeed with their self-service implementation. This talk will only focus on the practical steps involved in implementing self-service across four phases (Research, Design, Launch & Iterate) 3 key take-aways: 1) How to improve self-service adoption for your organisation 2) Practical tips on implementing self-service 3) Actionable tips to improve your employee experience
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)