Hi [[ session.user.profile.firstName ]]

Self-service 1.0 - A simple self-service implementation framework

It is no secret that organizations struggle with self-service adoption. Most ITSM software implementations revolve around workflows and processes and self-service is usually limited to a well designed (rarely) portal. There is minimal guidance on how to approach self-service implementation.

In this talk, Sanjeev will talk about a framework he built that will help ITSM practitioners succeed with their self-service implementation. This talk will only focus on the practical steps involved in implementing self-service across four phases (Research, Design, Launch & Iterate)

3 key take-aways:

1) How to improve self-service adoption for your organisation

2) Practical tips on implementing self-service

3) Actionable tips to improve your employee experience
Recorded Feb 4 2020 38 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Sanjeev NC, Product Evangelist, Freshworks Inc
Presentation preview: Self-service 1.0 - A simple self-service implementation framework

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • ITSM Best Practices - Technology insights to achieve ITIL4 goals Recorded: Feb 12 2020 34 mins
    Vijay Shankar, Principal Solutions Consultant, Freshworks Inc
    ITSM best practices have known to deliver well-defined, repeatable IT processes, minimize service outages, lower IT costs, and drive higher returns on IT investments. ITIL is one of the leading frameworks which has helped global organizations by giving comprehensive, practical, and proven guidance to follow ITSM best practices and achieve their goals.

    In the fourth edition of this framework, built on the combined expertise of over 30 years, the focus is around value creation, rather than just service delivery. Its emphasis is on supporting the creation and delivery of IT services based on the organization’s specific objective and needs within the scope of its customers, business, and industry.

    In this webinar, we explore how technology can enable you to achieve your goals by aligning with the ITIL 4 framework. Key learnings include;

    1. Overview of ITIL 4 and potential impact
    2. Technology enablers that drive ITSM best practices
    3. Case Studies of successful ITSM transformation
  • ITSM Best Practices - Technology insights to achieve ITIL4 goals Recorded: Feb 12 2020 36 mins
    Vijay Shankar, Principal Solutions Consultant, Freshworks Inc
    ITSM best practices have known to deliver well-defined, repeatable IT processes, minimize service outages, lower IT costs, and drive higher returns on IT investments. ITIL is one of the leading frameworks which has helped global organizations by giving comprehensive, practical, and proven guidance to follow ITSM best practices and achieve their goals.

    In the fourth edition of this framework, built on the combined expertise of over 30 years, the focus is around value creation, rather than just service delivery. Its emphasis is on supporting the creation and delivery of IT services based on the organization’s specific objective and needs within the scope of its customers, business, and industry.

    In this webinar, we explore how technology can enable you to achieve your goals by aligning with the ITIL 4 framework. Key learnings include;

    Overview of ITIL 4 and potential impact
    Technology enablers that drive ITSM best practices
    Case Studies of successful ITSM transformation
  • Self-service 1.0 - A simple self-service implementation framework Recorded: Feb 4 2020 38 mins
    Sanjeev NC, Product Evangelist, Freshworks Inc
    It is no secret that organizations struggle with self-service adoption. Most ITSM software implementations revolve around workflows and processes and self-service is usually limited to a well designed (rarely) portal. There is minimal guidance on how to approach self-service implementation.

    In this talk, Sanjeev will talk about a framework he built that will help ITSM practitioners succeed with their self-service implementation. This talk will only focus on the practical steps involved in implementing self-service across four phases (Research, Design, Launch & Iterate)

    3 key take-aways:

    1) How to improve self-service adoption for your organisation

    2) Practical tips on implementing self-service

    3) Actionable tips to improve your employee experience
Freshworks Inc - Channel
Freshworks Inc - Channel

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Self-service 1.0 - A simple self-service implementation framework
  • Live at: Feb 4 2020 5:00 pm
  • Presented by: Sanjeev NC, Product Evangelist, Freshworks Inc
  • From:
Your email has been sent.
or close