ITSM Best Practices - Technology insights to achieve ITIL4 goals

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Presented by

Vijay Shankar, Principal Solutions Consultant, Freshworks Inc

About this talk

ITSM best practices have known to deliver well-defined, repeatable IT processes, minimize service outages, lower IT costs, and drive higher returns on IT investments. ITIL is one of the leading frameworks which has helped global organizations by giving comprehensive, practical, and proven guidance to follow ITSM best practices and achieve their goals. In the fourth edition of this framework, built on the combined expertise of over 30 years, the focus is around value creation, rather than just service delivery. Its emphasis is on supporting the creation and delivery of IT services based on the organization’s specific objective and needs within the scope of its customers, business, and industry. In this webinar, we explore how technology can enable you to achieve your goals by aligning with the ITIL 4 framework. Key learnings include; Overview of ITIL 4 and potential impact Technology enablers that drive ITSM best practices Case Studies of successful ITSM transformation
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)