Next-Gen Service and Help Desks - A Panel Discussion with ITSM Experts

Presented by

Mukesh M., Freshworks; Nathan C., OneLogin; Garrett L., Device42; Praveen S., AWS; Aaron B., Teamviewer

About this talk

According to a report by The Hackett Group, IT is facing a dual value challenge in 2020: reducing costs and creating business value. Given economic uncertainty and market volatility, the focus on costs has again taken center stage. At the same time, the business expects growth and innovation to drive the top line. To be effective at both goals, IT must use 2020 to transform into an agile, customer-centric innovator with even more efficient processes and service delivery. Join us on this webinar - Next-Gen Service & Help Desks, as we bring together a panel of experts who will help you uncover how tech advancements are revolutionizing the traditional service and help desk. Key questions to be addressed during the webinar include; 1. What are the key innovations shaping the future of the IT service desk? 2. How practical will be the next-gen service desk to ensure business continuity and resilience? 3. What are the real-world use cases of AIML positively impacting service delivery for organizations?
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)