4 Step Approach to Effective Self-Service Implementation

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Presented by

Hemalakshmi, Product Expert, Freshworks Inc

About this talk

Self-service is finally coming of age, with leading enterprises embracing the paradigm of empowering users to help themselves at anytime, anywhere. Any winning self-service strategy must be user-centric. Once the user journey is understood and the appropriate channels are chosen, organizations must push their technological boundaries to develop solutions that will truly benefit their users. Watch this webinar to discover a full-proof approach to an effective Self-Service implementation to achieve business success.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)