6 Automation Capabilities to Modernize your Servicedesk

Presented by

Hemalakshmi, Product Expert, Freshworks Inc

About this talk

Most corporate IT service desks are still under pressure to deliver more with less, with the consumer-world-driven expectations of employees only adding to the challenges of modern-day IT support. To combat this pressure, organizations invest in automation for their service desk. However, the challenge of making investments in the right place to get the most out of it is a definite roadblock. In this webinar, we'll discuss the top 6 ITSM automation capabilities and real-time use cases of how to modernize your IT with them.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)