Tracking Success in the era of Humanizing IT

Presented by

Matthew Burrows President, SkillTx & Claire Agutter Director, ITSM Zone

About this talk

Explore the integration of both the human and automated elements, so the experience is smooth and enables the AI interface to learn and improve on its speed, accuracy, consistency, and relationship interaction. In this session, we will look at: - What design approach best integrates automation and humanity - How to successfully amplify automation and humanity at the same time
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