Creating an Omnichannel Service Delivery Experience

Presented by

Stuart Rance Owner, Optimal Service Management Ltd. & Philip Sheu CTO, Splashtop

About this talk

An average US consumer is connected to approximately six networked devices at a time. With device interaction exponentially increasing and evolving, services need to be omnipresent. With hyper-connected employees and blurring work and personal lines across any channel or device, this session explores how a human-centric omnichannel approach improves service delivery experience.
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