Working in a centralized location has unappreciated benefits. You can just walk over to the HR or Legal departments to check on your requests. Now, how do you even know who to talk to? Organizations worldwide are updating their service desk capabilities and leveraging their service catalogs and portals to cater to the IT and non-IT demands of their employees, so they can be as productive remotely as on-site.
This webinar was presented by Charles Betz - Principal Analyst Forrester, Madhu Nair - Director of Product Marketing Freshworks, Pablo Treber - Global Service Delivery Director at RHS Group, Jansen Cinco - Senior Manager of Global IT Support at Vice Media Group and Miguel Adao - Head Of Marketing North America at Freshworks