Tech Tuesdays Episode 2: Right-Size AI For IT Service Management

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Presented by

Joy Su, Senior Director of Product Marketing, Freshworks | Chad Haftorson, Senior Director of Product Management, Freshworks

About this talk

Right-Size AI For IT Service Management According to Gartner, there is a 270% increase in the number of enterprises implementing AI in the last four years. In this session, we separate real from the hype when it comes to AI in ITSM. Key themes: 1. Right-sizing the employee experience with AI 2. Current trends 3. Optimize employee experience with AI
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)