Refresh: Dwyer Instruments - Business & IT Alignment for Digital Transformation

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Presented by

Ben Rennick - Global Director of Sales, Dwyer Instruments | Bill Hester - IT Director, Dwyer Instruments

About this talk

Session abstract: Successfully executing a Digital Transformation strategy requires fundamentally shifting key operations and value delivery for customers. In this panel, hear 1) how manufacturing leader, Dwyer Instruments - approached the brewing need for Digital Transformation. 2) what sparked their partnership across the Freshworks platform, and 3) How Dwyer Instruments could successfully embrace digital Transformation in partnership with Freshservice.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)