Refresh: Scripting service management success - Insights from Elsevier

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Presented by

Kevin Tomes - Service Assurance Manager, Elsevier | Angélica Reyes - Head of Marketing Europe & UK, Freshworks

About this talk

Session Abstract: In this session, get insights on 1) Elsevier’s lookout for a solution that would align with their ambitious objectives and keep pace with their rapid internal expansion. 2) How Elsevier embraced Digital Transformation with a cloud-first approach to its IT services & operations 3) With Freshworks’ Direct Partnership Model, how Elsevier’s IT team operated at an unparalleled scale, speed and efficiency.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)