Refresh: Scripting service management success - Insights from Elsevier
Presented by
Kevin Tomes - Service Assurance Manager, Elsevier | Angélica Reyes - Head of Marketing Europe & UK, Freshworks
About this talk
Session Abstract:
In this session, get insights on
1) Elsevier’s lookout for a solution that would align with their ambitious objectives and keep pace with their rapid internal expansion.
2) How Elsevier embraced Digital Transformation with a cloud-first approach to its IT services & operations
3) With Freshworks’ Direct Partnership Model, how Elsevier’s IT team operated at an unparalleled scale, speed and efficiency.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)…