Refresh: Future-proofing Service Management- Lessons learned and the way forward
Presented by
Stijn Stabel - CTO, Carrefour Belgium | Madhu Nair - Director of Product Marketing, Freshworks
About this talk
Session Abstract: Join this session to get insights on
1) how CIOs can leverage people, process, and technology to future-proof service management in the next normal.
2) As a primary goal of Business Continuity, how to continue operating efficiently within a reasonably short period.
3) Planning and preparing to handle serious incidents or disasters.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)…