Refresh: Enterprise Service Management at scale

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Presented by

Constantin Vohs - Sr. IT Analyst, Global IT, EF Education First GmbH | Madhu Nair - Director of Product Marketing, Freshworks

About this talk

Session Abstract: Organizations worldwide are updating their service desk capabilities to cater to the IT and non-IT requests of their employees so they can be as productive remotely as on-site. Join us for this session as we 1) Discuss the importance of enterprise service management, and 2) How IT teams can develop and deploy enterprise service management at scale.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)