Right-sized ITSM: The Buck Stops Here

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Presented by

Joy Su, Senior Director, Product Marketing, Freshworks | Alan Berkson, Director, Community Outreach, Freshworks

About this talk

As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services team's pressure to do more with less is more than ever before. This scenario leaves modern CIOs to rethink their ITSM strategy to prioritize value realization while optimizing costs. Key insights: 1) Gartner report 2020: Freshworks ranks among top 5 vendors on the ability to execute axis. What does this mean to your organization? 2) Forrester TEI study 2020: Enterprise brands deploying Freshservice accrue a service desk ROI of 308% each.

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