IT Service Management Journey at RingCentral

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Presented by

Fred Chin - Senior Director, End User Services, Ring Central Andrew Cattermole - Customer Success Manager, Freshworks

About this talk

Session abstract: A successful ITSM implementation is built with the future in mind. Join our discussion as RingCentral, the world's leading provider of global enterprise cloud communications and collaboration solutions, sits down with Freshservice to 1) Discover RingCentral’s implementation from a legacy provider to Freshservice. 2) How Freshservice delivered unparalleled time-to-value that was key to RingCentral’s success.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)