IT Service Management Journey at RingCentral

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Presented by

Fred Chin - Senior Director, End User Services, Ring Central Andrew Cattermole - Customer Success Manager, Freshworks

About this talk

Session abstract: A successful ITSM implementation is built with the future in mind. Join our discussion as RingCentral, the world's leading provider of global enterprise cloud communications and collaboration solutions, sits down with Freshservice to 1) Discover RingCentral’s implementation from a legacy provider to Freshservice. 2) How Freshservice delivered unparalleled time-to-value that was key to RingCentral’s success.

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