Right-sized ITSM: Why now?

Presented by

Nirmal Krishnamoorthy - Freshworks

About this talk

As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT team's pressure to do more with less is ever increasing. This scenario leaves the modern IT head to rethink their ITSM strategy from a value realisation to optimising TCO for their organisation. In this session, we will be sharing insights into what a right-sized ITSM tool means for service management teams.

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