Stephen Mann, ITSM.tools; Joy Su, Freshworks Inc.
Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises.
Join us for this live webinar on May 19th at 9 AM PST. We bring you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity.
- How (and why) traditional IT self-service portals have failed to deliver the expected benefits.
- The continued importance of self-service within digitally-enabled organizations
- How new smart technologies offer a better alternative to self-service portals
- Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent