How to: Improve the efficiency of IT teams with Freshservice

Presented by

Vishal Nema, Product Marketer, Freshservice

About this talk

According to Mckinsey, Large IT projects run 7% over time and deliver 56% less value than what is predicted from them. Today ITSM and project management tools are siloed with a broken integration, and most project management tools available in the market are not optimized for the new world of agility and modern DevOps practices. Freshservice's new-gen project management will bring your service and project management teams together so that they can collaborate and execute both project and service management activities from a single platform. Join us in this interactive session to get: 1) A detailed demo of the new-gen project management module 2) A walkthrough of how you can use project management in tandem with ITIL (Ticket, Problem, Change, and Asset) modules of Freshservice 3) And, an open forum to ask your questions to our product expert

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