How to: Simplify Alert Management using your IT service desk

Presented by

Naganandhini Ramasubramaniyan, Product Manager, Freshservice

About this talk

The health of your IT infrastructure and the efficiency of your IT service desk are but two sides of a coin. Why incur an additional cost by investing in two separate tools, and then expend extra effort integrating them? FreshService is a modern and intelligent service management platform with an integrated Alert Management System (AMS). The Freshservice AMS triages information from multiple tools, automatically groups alert to suppress noise, and offers contextual incident creation to act upon. This enables enterprises to ensure business continuity, reduce risk, and cut cost – without spending an extra dollar! Join us in this webinar to get a feel of the low code/no code FreshService ITSM platform and see the AMS in action.

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