How to: Automate Major Incident Management with Freshservice

Presented by

Ramsundar Radhakrishnan, Lead - Product Marketing, Freshservice

About this talk

With Orchestration center, unlock IT efficiency with powerful automation and get things done not just within your service desk, but across the tools you use! Excited? Join us in our webinar where we will show you our orchestration center at play with Slack, Zoom and Okta! In this webinar, you get to know how to automate: 1) User Provisioning at the time of onboarding. 2) Automated actions on collaboration platforms such as Slack, Microsoft Teams and Zoom. 3) Auto remediation of incidents/alerts 4) Automated service request fulfilment.

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