How to: Unlock IT Efficiency with Freshservice Orchestration Center

Presented by

Berkeley Thomas Vogelheim, Product Marketing Manager, Freshservice

About this talk

The service desk is a hub for requests that require actions in a number of 3rd party systems. Some of the most commonly received requests include password resets, user provisioning/de-provisioning, VM provisioning and so on. Orchestration helps IT to automate, streamline and optimize frequent, repeatable processes in order to ensure accurate, speedier delivery of services. Freshservice’s Orchestration Center serves as your one-stop solution for all your automation and integration needs by combining the use of Freshservice’s easy to use workflow automator along with 3rd party app actions that can be integrated with these workflows. In this video you will receive: 1) A walkthrough of Orchestration and Orchestration Center in Freshservice 2) A walkthrough of Orchestration Server (OSR) - An agent that is installed on the Private network of a customer that allows Freshservice to orchestrate/automate actions on applications and infrastructure that are hosted on the customers' private network using Orchestration Centre.

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