Right-sized ITSM: Why now?

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Presented by

Nirmal Krishnamoorthy - Freshworks

About this talk

According to Gartner, through 2023, I&O leaders will overspend by $750 million on buying unused features of ITSM tools. As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT team's pressure to do more with less is ever increasing. This scenario leaves the modern IT head to rethink their ITSM strategy from a value realisation to optimising TCO for their organisation. In this session, we will be sharing insights into what a right-sized ITSM tool means for service management teams. 1) Understand the 'What’s' & 'Whys' of Right-Sized ITSM 2) Mitigate some modern problems faced by IT leaders 3) Extend IT service management beyond IT 4) Regional IT success stories
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)