How to : Improve Agent Productivity & Efficiency

Presented by

Chad Haftorson, Senior Director, Product Management, Freshservice

About this talk

Every customer wants a quick solution to their IT problems. Organisations are looking for different ways to improve the efficiency of their IT services and enhance their customer satisfaction. They aim to reduce their first response time to any ticket and decrease the ticket resolution time. Increasing agent productivity has become one of the topmost priorities for organisations today. Through our AI/ML-based features in Freshservice, we are empowering our customers to achieve this goal and to help them better serve their customers. Join us in this interactive session to learn more about how Freshservice is helping customers boost their agent productivity and efficiency through features based on predictive intelligence.

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