Flip The Switch: Re-imagining IT Self-service for the Best Employee Experience

Presented by

Stephen Mann, ITSM.tools; Joy Su, Freshworks Inc.

About this talk

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. The corporate IT self-service portal touted as the cure in delivering against shift-left strategies to meet employees' consumer-world-driven support expectations has failed to deliver on their promises. Join us for this live webinar on July 22nd at 10.30 AM PST. We bring you experts & practitioners to present insights on the emerging shift-left strategies being adopted to improve employee satisfaction & agent productivity. Key Learnings: - How (and why) traditional IT self-service portals have failed to deliver the expected benefits. - The continued importance of self-service within digitally-enabled organizations - How new smart technologies offer a better alternative to self-service portals - Eight tips for ensuring that new self-service capabilities drive better employee experience & boost agent productivity.

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