Delivering Real-time IT Support in a Remote Work Era

Presented by

Victor Chin, Director of Product, Splashtop; Nirmal Krishnamoorthy, Senior Manager, Product Marketing, Freshworks

About this talk

The rapid shift of employees from office to remote or home work environments resulted in the biggest impacts on IT departments and IT service desks in particular. Today’s IT needs a secure, flexible, and easily scalable solution that enables them to effectively support customers wherever they are, on any device they’re using. In this webinar, we demonstrate how ITSM can be remotely delivered by leveraging an integrated service delivery solution. Join us to learn about: 1. Freshworks and their leading IT Service Management platform, Freshservice 2. Splashtop and their on-demand support solution enabling remote access from within Freshservice 3. LIVE demo of Freshservice & Splashtop integration

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