Name: ArchITects of customer delight
Start: 2021-07-19T07:34:00Z
End: 2021-07-19T07:34:55.000Z
Location: BrightTALK
Rating: 0

Change in the way we work and the increasing velocity of operations combines with the availability of artificial intelligence to create new opportunities for operational efficiency and service delivery. Organizations who embrace these changes have better outcomes. Freshworks Freshservice is a new, validated approach to enhancing service delivery.

Leveraging AI and Automation for measurably better service delivery

In today's data-driven business landscape, organizations must harness the power of data to make informed decisions and drive growth. Dashboarding and reporting tools play a pivotal role in transforming raw data into actionable insights. When it comes to IT service management, automating data collection to provide real-time insights into critical ITSM metrics, service performance, and customer satisfaction is key to achieving business goals.

Join our expert Dennis Wahome from Freshworks Inc. to discover how to elevate your ITSM practices with the power of Freshservice analytics and the effective utilization of dashboarding and reporting tools.

Key takeaways from the session:

1. Learn best practices for creating visually compelling dashboards that provide real-time insights
2. Understand how you can leverage Freshservice analytics to gain deep visibility into your service desk operations
3. Gain a holistic understanding of integrating data from various ITSM sources to drive informed decision-making

Data-Driven Success: Unlocking Data Insights for Effective Decision-Making

In today's fast-paced world, IT and technology are expected to deliver more amidst a lack of resources.
Prepare your IT and technology to compete fairly in this environment. We'll show you how Freshservice can empower your service teams to provide more value, increase efficiency, and drive down our costs at the same time.

Key takeaways:
1) How to enhance the vital components of your service delivery lifecycle with the extensive range of capabilities available on Freshservice
2) The importance of 24x7 customer support via. the Freshservice Assistive AI
3) Freshservice has an intuitive workflow design and ITOM capabilities to enable the intelligent automation of your business needs

How to deliver more value with Freshservice in 2023 | Glen Dimplex Case Study

IT leaders are placing significant emphasis on digital transformation to overcome economic downturns and recessionary challenges. This is accompanied by the increasing demand from end-users for consumer-grade experiences in terms of quicker responses and services delivered through modern technology channels - anywhere, anytime. How do IT leaders effectively prioritize digital transformation and protect the organization from the fluctuations of the global market while achieving fast time-to-value? With a right-sized IT service management (ITSM) solution powered by intelligent technology such as AI and ML, businesses can ensure success and maximize their return on investment.

Key takeaways from the session:

● Three challenges of the future that AI and Automation can solve
● Supercharging your ITSM platform with intelligent tools
● Delivering consistent, measurable value using AI and automation technologies

Improve business outcomes with intelligent automation and AITSM

Organizations drive digital transformation by focusing on elevating employee experience and scaling services across the enterprise efficiently. At the same time, they want to lower their TCO, deliver value and deliver it fast. Can organizations achieve fast time-to-value with the challenges they face today?

Join Jayraj Ravichandran, Principal - Solution Engineering at Freshworks Inc, as he speaks about the ways in which businesses can deliver value from service management solutions. 

Key takeaways from this webinar include: 

1. Focus areas for ITSM
2. Delivering modern employee experiences through intelligent tools 
3. Managing control and visibility over SaaS portfolios
4. Automating service delivery to scale services efficiently

How a right sized ITSM tool can accelerate time-to-value - Product Walkthrough

The IMF projects that world economic growth will slow to 3.2% this year, down from 6.1% in 2021. So while we are tightening our budgets in our personal lives, we can expect the same for our work lives, with businesses finding ways to spend less. For IT, it means doing more with less and stopping or significantly slowing discretionary spending.

 

Calculating ITSM ROI is key for enterprises looking to deliver rapid time to value for their investments in a modern service management solution. But how can they achieve faster time-to-value with all the challenges that business faces today?

 

This webinar discusses the following: 

 

·  Focus areas for ITSM  in 2023

·  What’s driving technology spending this year?

·  5 points to remember for tech spends

·  How to deliver rapid time-to-value with the right-sized ITSM

ITSM 2023: Lower Costs without sacrificing value - Element Biosciences Casestudy

With the global economic downturn, there is pressure on CIOs to
drive digital transformation, adopt intelligence tools, and deliver
with fewer resources. To reach the highest standards of
excellence for IT services, IT leaders need to make the
improvements necessary to reach those standards. Implementing
tools and technologies that allow rapid deployment of process
changes are important for IT and the business to realize value
faster. 
Join Subhashree Veeraraghavan as she speaks about how
benchmarking helps organizations prioritize and allocate
resources strategically and the need for solutions to be fast, easy,
affordable, and powerful. 
Key takeaways from this session include: 

 How benchmarking improves processes, products, and
services 
 Measuring and tracking the seven (7) KPIs of service
management 
 What levers to pull to enhance employee experience and
improve agent productivity
 How a Freshworks customer achieved fast time-to-value
with their ITSM solution

Benchmarking: The path to service excellence and service desk efficiency

Macroeconomic conditions and the induced change in customer behaviour make 2023 (yet another) a challenging year for businesses. However, this is also the time for customer service teams to embrace operational efficiency to drive sustainable business growth. This is the year when leaders can prove customer service and customer support are no longer cost centres but mission-critical profit centres—if their organization hasn’t viewed them as one yet.

To navigate the prevailing market turbulence, the customer service teams must rethink their investment strategy and optimize for efficiency, by making innovative use of AI and other emerging technologies.

Join this panel discussion as we uncover the key CX priorities for 2023 and learn how businesses should respond to these changes and retain customers.

In this session, you'll learn:

1. 5 areas business leaders must prioritize for customer service success in 2023
2. "Start, Stop, and Continue" for customer service investments
3. Actionable strategies from top brands leveraging Freshdesk

CX in 2023: 5 Key Priorities for Scaling Support Without Breaking the Bank

"Unhappy end-users and overworked ITOps agents?

The frantic pace of digital transformation has forced ITOps to wade through oceans of alerts and incidents 24*7. Correlating all this data with end-user experience is complicated and time-consuming. Discover how ITOps can gain clarity on what issues to act on using Service Health Monitoring. "

How Service Oriented Operations can help you do more with less - Freshservice

IT and technology are expected to deliver more with less in today's fast-paced world.

Prepare your IT and technology to compete fairly in this environment. We'll show you how Freshservice can empower your service teams to provide more value, increase efficiency, and drive down our costs at the same time.

Key takeaways:

1) How to enhance the vital components of your service delivery lifecycle with the extensive range of capabilities available on Freshservice
2) The importance of 24x7 customer support via. The Freshservice Assistive AI
3) Freshservice has an intuitive workflow design and ITOM capabilities to enable the intelligent automation of your business needs

How Glen Dimplex delivered more value through their ITSM

Modern higher education institutions have different departments, student groups, institutes, and alumni bodies. And operational activities span hundreds of applications and legacy systems.

The biggest challenge for University CIOs and technology executives is to support diverse needs and find new ways to create value for these different groups. To offset these challenges, it is crucial to modernize the campus IT, which will elevate the student, faculty, and staff experience by bringing everyone on a single platform.

Join us for this webinar to unlock a new rulebook/playbook to improve service delivery and empower the internal team to achieve efficiency.
1. Learn how to create a "one-stop shop" for students, faculty, and staff members to streamline campus-wide service management.
2. Explore how a "future-back" approach with Freshservice for universities can put them on a growth trajectory for the next decade.

One-Stop-Shop Experience for Campus Services | University of Aberdeen Case Study

Besieged by bloatware and siloed IT Teams?

Tool sprawl is expensive and complex. Discover how Freshservice tackles bloatware by offering service-oriented operations on a unified platform. 

From new OOTB monitoring tool integrations and greater versatility in email as a channel for alerts, to service health monitoring, and MS Teams in On-Call management, there's plenty to unpack!

Tackle bloatware with Service-Oriented Unified IT Operations - Freshservice

Are major incidents undermining your brand and revenue?

Get a one-up on major incidents with Freshservice Major Incident Management. Strategically plan and accelerate incident resolution at every step to minimize the impact of service disruption. Discover the ease and simplicity of collaboration, analysis, remediation, & root cause analysis on a unified platform.

Get One-Up on Major Incidents with Freshservice Incident Management - Demo

JOIN US and ask ITSM experts, our very own Prasad Ramakrishnan, CIO and Mukesh Mirchandani, VP of Solutions Engineering questions on how to navigate and choose an ITSM tool for the future.

What should you look for in an ITSM tool?

When it comes to IT service management, there is no one-size-fits-all which is why identifying the right ITSM tool for your business can be challenging.

In this session, our subject-matter-experts will provide the framework and share their expertise on how I&O leaders should go about selecting an ITSM tool that delivers strategic value and fits within their current and future needs all while enabling I&O improvements.

Ask The Experts: ServiceNow Vs Freshworks

Your customer service needs your help. Stressed by high service load, they’re looking at you, the IT leader to leverage technology to create service experiences that build loyalty and drive revenue growth. In this webinar featuring Forrester, we share insights on the IT leader's role in:

1. Leveraging technology to increase customer delight and reduce service load
2. Improving the resilience and agility of customer service operations
3. Ensuring continual innovation in the customer experience

Presented by:
Matthew Guarini, VP & Sr. Research Director, Forrester
Mukesh Mirchandani, VP of Global Field Solution Engineering, Freshworks

ArchITects of customer delight

Artificial Intelligence

Machine Learning

Help Desk

IT as a Service

Customer Engagement

Customer Experience

delightful customers

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

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IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

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Information Technology

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Inside Sales

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Sales Strategy

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

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CFO Strategy

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Finance

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CxO Strategy

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ArchITects of customer delight

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