ArchITects of customer delight

Presented by

Matthew Guarini, VP & Sr. Research Director, Forrester

About this talk

Your customer service needs your help. Stressed by high service load, they’re looking at you, the IT leader to leverage technology to create service experiences that build loyalty and drive revenue growth. In this webinar featuring Forrester, we share insights on the IT leader's role in: 1. Leveraging technology to increase customer delight and reduce service load 2. Improving the resilience and agility of customer service operations 3. Ensuring continual innovation in the customer experience Presented by: Matthew Guarini, VP & Sr. Research Director, Forrester Mukesh Mirchandani, VP of Global Field Solution Engineering, Freshworks

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