Decoding Right-Sized AI for ITSM & ITOM Success

Presented by

Kyle Jonas, Director of Service Delivery, AdaptHealth; Joy Su, Senior Director, Freshworks; Jim Malone, Moderator, IDG

About this talk

A recent multinational survey (850 respondents) conducted by IDG sheds light on how AI is rapidly emerging as a gamechanger in the effort to upgrade and modernize ITSM & ITOM capabilities. Nearly 70% of IT managers said AI would be critical or very important in these efforts. This broad enthusiasm for AI is evident by the technology’s adoption within many organizations. Join us for this webinar as our experts share insights on gaining the edge for ITSM & ITOM modernization with a right-sized AI. Key Learnings: 1) AI-Enabled ITSM & ITOM deployment plans for 2021 & beyond 2) Benefits Expected and Experienced by Applying AI Technology to ITSM/ITOM systems 3) The must-have pre-requisites in AI technology to counter deployment challenges & deliver a delightful experience to end-users
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)