Redesign IT Service Management With Freshservice

Presented by

Sindhuja Jayaraj, Presales Consultant, Freshworks

About this talk

Learn how to redesign IT service management in this short, power-packed session led by a Freshworks Product Specialist. Discover how you can: - Reduce handling time significantly by automatically categorizing, prioritizing and routing tickets. - Increase your agent productivity with our machine learning-based recommendations. - Enable self-service on any channel - Quickly get answers and insights to measure and improve CSAT. - Reduce the friction that often occurs between departments - Deliver services in a coordinated manner and increase the consistency and predictability of service delivery across all functions in your organisation.
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)