How to: Use AI and delight your employees with Freshservice Virtual Agent

Presented by

Deepthi Nagarajan, Product Marketer, Freshservice

About this talk

Your employees have a lot of questions for your IT Teams. From questions around their licenses and access to different tools and other IT issues that they encounter. Is your IT team struggling to meet the SLAs and resolve these IT issues which are pouring in via a plethora of channels like e-mail and ad-hoc chat messages? Join us for this talk on how Freshservice Virtual Agent can help you tackle these challenges and provide round the clock support and delight your employees through a unified experience within Microsoft Teams. 1) See how to quickly configure and integrate Freshservice Virtual Agent on Microsoft Teams 2) Discover how to effectively use Freshservice Virtual Agent and provide conversational support to your employees 3) Learn how to use Freshservice Virtual Agent to deflect IT tickets and relieve your IT agents from mundane and repetitive tasks to boost their productivity
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)