Improve MTTR by Using Machine Learning for Alerts

Presented by

Ashutosh Pandey, Senior Product Manager, Freshworks

About this talk

What if we told you that you could reduce noise by 50%? And thereby lower Mean Time To Resolution (MTTR) as well? With ML-powered Automated Grouping for Alert Management, you can do just that and more! Join us for a short demo followed by a Q&A session where you could: 1. Learn about the metrics used to measure the efficacy of Alert Management 2. Learn about the factors that influence Mean Time To Resolve (MTTR) 3. Discover how Freshservice uses ML for Alert Management through Automated Grouping
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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user by providing cloud-based tools for customer relationship management (CRM) and IT service management (ITSM)